L2 Network Engineer

Job description

# About the Role We are seeking a hands-on **Network Engineer** to join a growing engineering team, delivering network projects, customer support, troubleshooting, and continuous improvement across modern Cisco environments. You will work across customer environments of varying size and complexity, taking ownership of technical issues, support queues, project activities, customer communication, and documentation. The role provides strong opportunities to expand your capabilities across solution design, network automation, AI-assisted workflows, and emerging Cisco technologies. Success in the role will be reflected through strong customer outcomes, effective ticket and project management, clear communication, independent ownership, and contributions to automation and operational improvements. # About the Client You will be working with an established IT consultancy specialising in Cisco technologies and customer-focused network solutions. The organisation is committed to simplifying complex technology challenges, delivering high-quality service, and helping customers maximise the value of their technology investments. # Ideal Profile ### Required Skills & Experience - 3–5 years of experience in network engineering or network support roles. - Previous experience working within an Australian MSP environment. - Strong networking knowledge across routing and switching, wireless, SD-WAN, and security technologies. - Hands-on experience with Cisco technologies, particularly Cisco Meraki and Catalyst solutions. - Experience designing, implementing, configuring, and supporting network solutions across customer environments. - CCNA certification. - Demonstrated ability to work autonomously, take ownership of technical issues, and deliver solutions with minimal supervision. ### Nice to Have - CCNP certification or equivalent. - Cisco certifications such as DevNet Associate or other relevant certifications. - Experience with network automation technologies such as Python, Ansible, REST APIs, Terraform, or Git. - Exposure to AI tools and AI-assisted technical workflows. - Experience with voice networking technologies. - Familiarity with infrastructure-as-code concepts and automation-first operational models. ### Soft Skills - Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to customers and stakeholders. - Strong prioritisation and time-management skills, with the ability to work autonomously in a remote environment. - Practical, problem-solving mindset focused on delivering simple and effective solutions. - Comfortable operating in evolving environments with ambiguity and changing priorities. - Strong internal communication habits, with a proactive approach to asking questions and collaborating with the wider team. # Responsibilities - Deliver network and security projects across the Cisco portfolio, including Meraki and Catalyst environments. - Design, implement, and support routing and switching, wireless, SD-WAN, and security solutions. - Monitor support queues and manage incidents through to resolution. - Troubleshoot customer network environments and provide business-as-usual operational support. - Build and maintain trusted customer relationships through clear, professional communication. - Collaborate with internal teams to improve documentation, troubleshooting guides, and operational standards. - Use AI tools such as Claude, Copilot, and similar platforms to enhance day-to-day workflows. - Contribute to automation and AI initiatives, including API integrations, tooling, and workflow improvements. - Develop reusable troubleshooting and operational documentation for customers and internal teams. - Contribute to customer satisfaction, effective project delivery, operational improvements, automation initiatives, and broader team capability uplift. # How we take care of our team 💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones