L2 Support Engineer
two95-international-inc-3
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · Kuala Lumpur · Malaysia
Posted May 12, 2026
- Contract
- Information Technology
- Associate
two95-international-inc-3
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · Kuala Lumpur · Malaysia
Posted May 12, 2026
Experience: 3–6 Years
Location: Malaysia
Budget: Up to 5.5K RM
Employment Type: 2-Year Contract
Job Description
We are looking for an experienced L2 Support Engineer with strong database support knowledge and hands-on experience in Linux and Unix shell scripting. The candidate will be responsible for monitoring, troubleshooting, and supporting production systems and database environments.
Key Responsibilities
Provide Level 2 production support for database and application environments.
Monitor system performance, job failures, alerts, and incident tickets.
Troubleshoot database-related issues and perform root cause analysis.
Work on Linux/Unix servers for log analysis, file handling, and process monitoring.
Develop and maintain shell scripts for automation and operational tasks.
Support batch jobs, scheduling, and data validation activities.
Coordinate with development, infrastructure, and application teams for issue resolution.
Perform incident management, problem management, and change support activities.
Ensure SLA compliance and timely resolution of production issues.
Prepare support documentation, SOPs, and status reports.
Required Skills
3–6 years of experience in L2/Application/Production Support.
Strong knowledge of Linux and Unix commands.
Hands-on experience in Shell Scripting.
Good knowledge of SQL and database troubleshooting.
Experience in monitoring logs, server issues, and batch job failures.
Understanding of incident and ticket management tools.
Ability to analyze and resolve production support issues independently.
Good communication and coordination skills.
Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.Our Specialties Direct Hire, Contingent Staffing, Managed Outsourced Services..Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.
With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.
Direct Hire, Contingent Staffing, Managed Outsourced Services..