L3 - Area Manager - Recovery Department - All Locations - BACL (India)

Job description

Job Description – Collections Officer (Unique Job ID) Designation Area Manager - Recovery Department Bucket 6+ and write off Collections Level L3 Employment Type On-site, Full time Location RO Reporting Manager Title Regional Manger Recovery Language English, Hindi, Local language (preferred) Travel 60-80 km/Day Academic Qualification Graduation (B. Com, BBA or equivalent preferred) Work Experience Minimum 6 years Domain Knowledge (Preferable) Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession Job Purpose To search for and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession and finding suitable vendors to enroll for repossession and recovery. Conducting local activities in the market to improve repossession, recovery and settlement Key Responsibilities Repossession and settlement Create network of repossession and settlement agencies to cover the portfolio Conduct local events on a frequent basis to handle the repossession and settlement target on a day-to-day basis Set DRR for team and track team performance Where team performance is low suitable intervention for improvement Design local compensation structure for agencies to improve collections Execute field recovery actions including skip tracing, settlements and closure of loan account. Handle situation when conflict with customer, police interventions happens with the support of the regional manager and legal team support Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups. Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication. Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately. Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager. Along with recovery prioritize penal charge collections to support collection cost. Spot relevant agencies from the market for enrolment and share with supervisors for empanelment. Key Skills Required Technical Skills: Understanding the Geography, potential list of recovery agencies in the market Repossession and settlement process knowledge Collections system handling Regulatory and compliance adherence MS Excel and reporting tools Third-party vendor management Soft Skills: People management skill Negotiation skills Conflict resolution Customer empathy and tactful communication Problem-solving Pressure-handling Key Performance Indicators Resposession as per the target set Settlement write of accounts on best effort basis by negotiation Ensure full compliance to the code of conduct in recovery and repossession as per the regulator Additional Role Details Work-Schedule 5 Days/Week and as per the work demand Hiring Local/Pan-India Candidates (Based on company policy) Additional Comment (if any) Requirement of Personal vehicle and smartphone