L3 Area Service Manager, Kolkata

Job description

JD - L3 - ASM Service Job Title: Area Service Manager Job Code: /Area Service Manager/L3 Function: Service - UB Sub-function: - Reports to: Divisional Manager, Service - UB Office/Location: Kolkata 1. JOB PURPOSE This is for the Chetak Technology Business which is primarily the 2 wheeler electric vehicle - Chetak. The Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto. An Area Service Manager is responsible for overseeing service operations, meeting revenue/volume targets and managing the service team in the region. The Area Service Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company. 2. REPORTING RELATIONSHIPS Reporting to Direct Reports Divisional Manager (Service - Urbanite) NIL 3. INTERACTION WITH STAKEHOLDERS Internal External Direct - Service Training team - Service Support team - Sales team - Spares team - Plant team - R&D team - Network Development team - Dealerships - BAFL, Other financers 4. JOB REQUIREMENTS Educational Qualifications Essential: Any graduate from a premier institute. Desired: B.E./B. Tech. in Electrical/ Electronics Engineering Work Exp Min: 3 Max: 8 Industry Specification Preferably Automotive - 2W/3W/4W Need for travel High 75% 5. KEY COMPETENCIES Technical/ Functional - Deep Understanding of service processes. - Dealership Management - Product Knowledge - Competition Tracking - Product Quality - Negotiation and Conflict Resolution Behavioural - Continuously raise the bar - Ensure results with speed - Meet customer expectations 6. KEY RESPONSIBILITIES Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any. Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel 'Manpower' Guide dealer team to establish/upgrade/maintain Service 'Infrastructure' in accordance with updated guidelines. Establish, Sustain and Improve service 'Process' at dealerships for Better Customer Service Experience Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory. Readiness check for the Network under expansion. Provide regular customer feedback on product and competition. Warranty audit Seamless Installation of Charging Stations through Vendor/ Dealer personnel. Candidate should be flexible to move to other locations if business demands Candidate should know local language spoken in the region