L3 Support- SF Commerce Cloud

Job description

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. ### **The opportunity** At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: - [The work we do and the innovation we drive](https://www.valtech.com/work/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025) - [Our values of share, care and dare](https://www.valtech.com/career/our-values/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025) - [A workplace culture that fosters creativity, diversity and autonomy](https://www.valtech.com/valtech-as-workplace/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025) - [Our borderless, global framework, which enables seamless collaboration](https://www.valtech.com/about/offices/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025) **The role** As an SFMC - Commerce L3 Support, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact. You will thrive in this role if you are: - A curious problem solver who challenges the status quo - A collaborator who values teamwork and knowledge-sharing - Excited by the intersection of technology, creativity and data - Experienced in Agile methodologies and consulting (a plus) **Role & Responsibilities** - - wn escalated, complex commerce incidents impacting checkout, catalog, pricing/promotions, search and order management across both SFRA and PWA storefronts - Perform deep diagnosis using Business Manager, application/controller logs and API logs, together with integration monitoring across payment providers, PIM/DAM, ERP/OMS and the middleware layer - Coordinate with front-end (PWA/composable storefront) and back-end (SFRA) development teams to translate root cause findings into clear, prioritized fix requirements - Lead impact analysis for evolutions and change requests, including performance, security and cross-market considerations (multi-locale, cross-border commerce) - Validate delivered fixes and enhancements, including coordination of regression testing and release readiness checks - Oversee critical batch and integration jobs (catalog, inventory, order and price feeds) and lead recovery efforts in case of failures - Support release management and sandbox/staging refresh cycles for the Commerce Cloud instances - Maintain functional/technical documentation and contribute to the knowledge base - Provide functional leadership during peak trading events (product launches, promotional campaigns, seasonal sales periods) - Ensure adherence to security and compliance requirements (payment-related flows, data privacy) in all support activities **Must have** To be considered for this role, you must meet the following essential qualifications: - - Strong functional/technical expertise in Salesforce B2C Commerce Cloud, including SFRA architecture and headless/composable storefront concepts and APIs - Ability to read and interpret server-side JavaScript/Node.js code and application logs to diagnose issues (this role does not require producing custom code) - Experience with eCommerce integration patterns: payment gateways, tax/fraud services, PIM/DAM, OMS/ERP, via a middleware layer - Strong incident and problem management background in an SLA-driven environment - Experience conducting impact analysis and writing functional/technical specifications for development teams - Understanding of multi-market and cross-border commerce operations - Excellent communication and documentation skills **Nice to Have** - - Salesforce B2C Commerce Cloud Developer or Architect certification - Experience with headless commerce / composable storefront implementations - Experience in luxury or retail omnichannel commerce environments **If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.** ### **Commitment to reaching all kinds of people** We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. [Explore our Diversity & Inclusion site](https://www.valtech.com/about/diversity-inclusion/) to see how we’re creating a more equitable Valtech for all. ### **The benefits** This is a Fulltime position based in **Bangalore**. Beyond a competitive compensation package, we offer: - Flexibility, with remote and hybrid work options (country-dependent) - Career advancement, with international mobility and professional development programs - Learning and development, with access to cutting-edge tools, training and industry experts Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. ### **Your application process** Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud! Only engage with official Valtech email addresses ending in **@valtech.com**. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. ### **About Valtech** Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our