L3 Systems Administrator

Job description

We are seeking remote **L3 Systems Administrator** to join our team in **Philippines.** We are looking for a motivated and experienced L3 Systems Administrator to join our managed services team. As a Systems Administrator, you will interact with clients to help design, manage and troubleshoot their IT systems and serve as an escalation point for L1 and L2 technicians. You will have a wide range of experience with different systems, a passion for learning new technologies, and a keen attention to detail. You should enjoy solving complex technical problems and helping clients get the most out of their IT. ### Roles & Responsibilities: - Perform remote and on-site tech support of hardware, software and network issues for various clients - Design and implement network and server solutions to fulfill clients' business requirements - Proactively monitor ticketing system to ensure timely resolution of client tech support issues - Keep customers informed of incident progress, notify them of upcoming changes or outages - Follow change management procedure for all changes to client environments while striving to maintain industry Best Practices within all client sites - Discuss solutions/incidents/requests with a diverse group of technical personnel, managers, and executives - Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions - Assist technical support team members with any issues needing help or escalation - Strive to understand and improve IT infrastructure and help build standards to improve client reliability and maintainability - Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of projects for our clients - Assist the project management team with creating IT proposals and plans - Professionally document all work performed and submit accurate timesheets - Leverage front-line client experience to identify sales opportunities - Work with sales to create proposals for clients for new equipment or services - Perform additional duties as directed by management in relation to your area of expertise ### Technical Skills: - Experience managing, configuring and deploying the following: - Microsoft Windows Server 2016+ - Microsoft SQL Server 2016+ - Microsoft Hyper-V 2008+ - Microsoft 365 Identity and Access Management, Exchange Online, SharePoint, and Intune Microsoft Azure - VMware vSphere 7.0+ - Cisco, Palo Alto, and Juniper switches, routers, and firewalls - Network monitoring systems (SNMP, syslog, NetFlow) - Backup software including Veeam and Datto - RAID including various RAID controllers and general RAID knowledge - SAN and NAS devices including iSCSI and NFS configuration - VoIP including: FreePBX, Asterisk, Cisco UC, Microsoft Teams, etc. ### Preferred Skills: - Our ideal candidate may have experience with: - ConnectWise, Microsoft 365 Purview, Dynamics, Power Automate, and Fabric - Routing, VLAN, and VPN technologies - Automation and scripting, preferably in PowerShell - Linux server administration ### Qualifications: - University or college degree in IT or related field is preferred - 10+ years experience working in IT Industry - 2+ years minimum experience working at a managed IT services provider (MSP) in a System Administrator capacity - Obtained industry certifications such as Cisco, Microsoft, VMware, Palo Alto, Veeam - Be proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities - Ability to multi-task with multiple clients under tight deadlines - Ability to conduct research into a wide range of computing issues is required - Ability to effectively prioritize and execute tasks in a high-pressure environment - Possess and demonstrate excellent verbal and written communication skills - Possess and demonstrate excellent interpersonal skills is a must as this is a customer- facing role - Proven technical, analytical and problem-solving skills - Highly self-motivated and directed with a passion for technology and IT