L4-MC DM-MP-HARDA-BACL (Bhopal RO (BACL), India)

Job description

Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance SKILL SET REQUIRED DESCRIPTION ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.