Lab Manager III

Job description

**About ARSIEM Corporation** At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support. As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients. That means a career packed with opportunities to grow and the ability to have an impact on every client you work with. ARSIEM is looking for a **Lab Manager**. This position will support one of our Government clients in Arlington, VA. ### Responsibilities - Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements - Support the implementation of new technologies and equipment in the lab environment. - Assesses network topology and device configurations, identifying critical security concerns and providing security best practice recommendations - Advises and provides insight on the development of lab standard operating procedures (SOPs) and policies - Provide support for Virtual Private Networks (VPNs) or Virtual Desktop Infrastructures (e.g., Citrix) to users. - Provide support for macOS and iOS to users. - Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues. - Monitor and respond to users on IT helpdesk channels and phone lines - Assist in the management of user accounts and resetting credentials - Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security - Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur. ### Minimum Qualifications - BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or related degree; or HS Diploma and 7+ years of lab management or systems administration experience. - 5+ years of directly relevant experience in system administration - Experience with multiple operating systems, including Linux/Unix & MacOS - Experience and knowledge of networking and network administration - Experience with Virtual Private Networks (VPN) - Experience with virtual desktops (Citrix, VMWare) - Must be able to work collaboratively across physical locations ### Preferred Qualifications - Experience working with SIEMs to include ELK and Splunk - Virtualization, automation, and optimization - Experience working with Jamf Pro, DEP, and Enterprise Connect implementation - Experience with writing technical procedures and standard operating procedures - Desired Certifications: CEH, Sec+, Network+, CCNA