Lab Operations and Instrumentation Manager

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the role The Lab Operations and Instrumentation Manager is responsible for assessing business needs and configuring, upgrading and optimising the Empower and NuGenesis platforms to improve operational efficiency across Haleon laboratories. This role manages the application lifecycle of these systems, interprets business requirements, maintains procedures, and ensures the availability and effective operation of laboratory instrumentation across the network. Key responsibilities Manage Empower and NuGenesis platforms, including configuration, performance, reporting, archival capabilities, development and delivery of Product Roadmap. Establish performance metrics and ensure systems are appropriately sized, optimised and resilient Provide global support across the plant network to ensure effective use of laboratory equipment (approximately 1,000 instruments) Support planning, configuration and deployment of laboratory automation infrastructure across sites Act as a primary point of contact for advanced (L4) support and liaison with laboratories Implement and manage backup, archival and data retention strategies across laboratory systems Maintain procedures and best practices supporting normal operations, new equipment introduction and troubleshooting Qualifications and skills Essential Experience working with chromatography and laboratory data systems, including data acquisition and storage Experience supporting global applications across manufacturing and R&D environments Strong stakeholder communication skills, with the ability to adapt messaging to varied audiences Experience working in complex, regulated environments Preferred Working knowledge of Empower and NuGenesis platforms Understanding of HPLC and GC laboratory environments Knowledge of Lab interfacing software (e.g. Scitara) Knowledge of systems validation and compliance requirements Knowledge of Product Management for COTS application Experience working on cross‑functional, international initiatives Experience working in matrix reporting environments Experience of JIRA for backlog and sprint management Coaching or mentoring experience Job Posting End Date 2026-08-31 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.