Language Services Representative (Account Manager, Language Services)

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Job Description At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. Main Responsibilities: Maintains relationships with key internal and external clients. Initial communication point, and owns all client communication, gather complex client requirements, and triage incoming opportunities/projects. Establishes and maintains excellent relationships with internal/external clients, and production colleagues worldwide. Gathers and analyzes new client requirements. Collaborates with various members of the production to assess the scope of work and produce cost estimates when needed. Triages client requests and performs handovers to project teams. Advises clients regarding best practices for translations and setting translation budget guidelines. Helps clients and project teams troubleshoot issues that may arise during the project process. Identifies improvements to existing workflows and processes. May attend client meetings to support the generation of future project deliverables. Responsible for collecting customer satisfaction data and act as a point of escalation. Knowledge, Skills and Abilities Required 2 to 5+ years proven account management experience, preferred in localization industry. Excellent attention to detail Proven skills of multi-tasking, time management, organization, and attention to detail. Excellent oral, written, and interpersonal communication skills. Proficiency in MS Office suite. Education / Experience Bachelor's degree or equivalent and relevant formal academic / vocational qualification. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2 to 5+ years). Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today!