Last Mile Hub Manager ( Qalyoub)

Job description

**About Bosta:** Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system **About the Role:** The Hub Manager is responsible for the overall management of hub operations, including infrastructure, financial management, and cash flow, while overseeing accurate collection and settlement of CODs. This role ensures smooth dispatch and delivery workflows in line with agreed SLAs, while coaching and developing hub members (Stars) to reach their full potential. The Supervisor also maintains daily reporting and issue resolution to uphold the highest operational standards across the hub. **Job Code :** New 2026OPER-593 ### Job Responsibilities : - Responsible for the Hub infrastructure. - Responsible for the financial management in the hub and manage the cash flow. - Carry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job description. - Ensure that the achievement and records are consistently kept across the Hub daily workflow. - Monitoring the stars and the hub members salaries, bounce and deductions. - Responsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accurately. - Ensure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the stars. - Maintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's life cycle ( 3 Attempt deliveries out of 10 calendar days). - Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs.( NDA). - Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility team. - Following up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basis. - Following up the “Freshdesk” and ensure resolving the assigned tickets within the agreed SLA on a daily basis. - Following up on the hub members and Coaching them to improve and to recognise and achieve their capacities. - Be an effective role model to other staff members in the hub. - Create a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members. - General all monthly, quarterly, annual Hub Reports. ### Job Qualification: - Bachelor's degree. - Minimum of 3 years of experience in hub and warehousing operations, preferably in the shipping or e-commerce field. - Good English Level. - Must have experience in leading and supervising a team. - Decision making and problem solving skills. - Analytical and reporting skills. - Ability to meet deadline and work under pressure. - Time management and multi-tasking. - Good interpersonal skills and leadership skills. - Proactive, with can do attitude and good judgment. - Focused and professional attitude.