LAT Customer Collaboration Manager

Job description

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. Job Description: LAT Customer Collaboration Manager Location: Mexico City, Mexico (Hybrid – Office Based) Position Summary The Customer Collaboration Manager is responsible for leading Customer Collaboration across LATAM, ensuring outstanding customer operational performance while strengthening the partnership between Commercial, Customer Supply Chain and key strategic customers. This role leads the Customer Collaboration team, driving execution excellence, customer satisfaction, operational governance and continuous improvement across the region. As LATAM continues its transformation through Kinaxis, AI and automation, this position will play a key role in integrating digital capabilities into daily operations while developing a scalable and customer-centric operating model. This position must be based in Mexico City , enabling close collaboration with the Commercial organization, key customers and the LATAM leadership team. Key Responsibilities Customer Collaboration Lead the Customer Collaboration organization across LATAM. Develop strong partnerships with strategic customers. Ensure excellent customer operational performance. Drive customer satisfaction and service excellence. Lead customer operational escalations. Customer Performance Own customer operational KPIs, including OTIF, Fill Rate, SLA, Revenue Execution, Backlog Health and Inventory Visibility. Lead operational performance reviews with Commercial and strategic customers. Identify opportunities to improve customer experience and operational performance. Commercial Partnership Act as the primary Customer Supply Chain business partner for Commercial. Support Customer Business Reviews, Joint Business Planning and Forecast Collaboration. Partner with Sales to improve revenue execution and customer growth. Build trusted relationships with Commercial leaders and strategic customers. Digital Integration & Continuous Improvement Drive business adoption of Kinaxis across Customer Collaboration. Lead operational AI and automation initiatives. Partner with the Digital & Automation team to prioritize productivity improvements. Lead Continuous Improvement projects focused on simplification, standardization and operational excellence. People Leadership Lead, coach and develop a high-performing regional team. Build succession plans and develop future leaders. Promote accountability, collaboration and a customer-centric culture. Drive employee engagement and performance management. Qualifications Required Bachelor's degree in Supply Chain, Business Administration, Engineering or related field. 8+ years of experience in Customer Supply Chain, Customer Collaboration or Customer Operations. 5+ years of people leadership experience. Experience managing strategic customer relationships. Strong cross-functional leadership and stakeholder management skills. Fluency in English and Spanish. Based in Mexico City Preferred Experience with Kinaxis or advanced planning systems. Oracle and/or SAP experience. Experience leading digital transformation initiatives. Lean Six Sigma or Continuous Improvement certification. Project Management experience. Leadership Competencies Customer-centric mindset Strategic thinking Strong business acumen Executive communication Cross-functional influence Data-driven decision making Change leadership Digital mindset Continuous improvement orientation People development Success Measures Customer Customer Satisfaction OTIF Fill Rate SLA Compliance Customer Escalation Resolution Operations Revenue Execution Backlog Health Inventory Optimization Operational Productivity Transformation Kinaxis Adoption AI & Automation Implementation Continuous Improvement Deliverables Process Standardization People Employee Engagement Talent Development Succession Readiness Leadership Effectiveness Key Stakeholders Commercial Sales & Operations Execution (S&OE) Logistics Demand Planning Finance Trade Compliance IT Digital & Automation Team Global Customer Supply Chain #LI-AL1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.