LATAM Training Coordinator - Fluent English Required

Job description

We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: LATAM Training Operations Coordinator Location: Remote – Brazil | Rare travel required As the LATAM Training Operations Coordinator , you will play a key role in supporting the successful delivery of BSI’s Assurance Training programs across Brazil and LATAM. This is an exciting opportunity for a highly organized, detail-oriented professional who enjoys coordinating people, managing logistics, solving problems, and creating a great customer experience . You’ll coordinate both virtual and in-person training programs from scheduling through post-training follow-up, working closely with instructors, learners, clients, Sales, and internal teams. You’ll also help ensure our training systems and records are accurate, our sessions run smoothly, and our learners receive the support they need. We’re looking for someone who is organized, responsive, customer-focused, and comfortable managing multiple priorities in a fast-paced environment. If you enjoy bringing structure to complex activities and making sure the details are taken care of, this could be a great opportunity for you. Key Responsibilities: Coordinate the scheduling and delivery of virtual, public, and in-house training programs. Manage training logistics, including venues, catering, room setup, technology, materials, and instructor requirements. Maintain accurate course, learner, and instructor information in the Learning Management System (LMS) . Work closely with instructors, Sales, clients, and internal teams to ensure training sessions are fully prepared and delivered successfully. Support learners and instructors with questions regarding course access, certificates, payments, scheduling, and logistics. Monitor enrollments, cancellations, rescheduling, attendance, and course capacity. Provide basic technical support during virtual training sessions and escalate issues when needed. Maintain accurate training records and support reporting on training activity, learner feedback, and performance. Support administrative and financial activities, including purchase orders, invoices, vendor coordination, and internal tracking. Identify opportunities to improve training processes, systems, and the overall customer experience. To be successful in this role, you will have: 2–4 years of experience in training coordination, program administration, event coordination, or customer service , preferably within a corporate or professional services environment. Experience coordinating both virtual and in-person training or events . Experience working with a Learning Management System (LMS) such as Docebo or a similar platform. Experience using CRM systems such as Salesforce for data entry, lead management, or recordkeeping. Strong organizational and time-management skills with excellent attention to detail. Excellent written and verbal communication skills and a strong customer service mindset. The ability to manage multiple priorities, meet deadlines, and remain calm and solution-oriented in a fast-paced environment. Proficiency with Microsoft Office, particularly Excel, Outlook, and Word , and experience with virtual platforms such as Microsoft Teams. A Bachelor’s degree in Education, Business Administration, Human Resources, Project/Event Management, or a related field, or equivalent experience. Fluency in English and Portuguese , both written and verbal, is required. Spanish would be an advantage. If you’re someone who enjoys keeping things organized, supporting customers, and making sure every detail comes together , we’d love to hear from you. What we offer: BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working, ongoing training and development, and a wide range of benefits designed to support your wellbeing and lifestyle. Do you believe the world deserves excellence? We are proud to be the business improvement company, helping organizations become more sustainable and resilient while inspiring trust in their products, systems, services, and the world we live in. Headquartered in London, BSI is the world's first national standards organization, with more than 100 years of experience. We work with organizations around the world, providing standards, auditing, certification, training, consulting, and innovative solutions across a wide range of industries. Through our unique combination of expertise, training, assurance, and regulatory services, we help organizations build resilience, improve performance, and create trust. If you want to contribute to this inspiring challenge and bring your organized, collaborative, and customer-focused mindset to our dynamic team, apply now! D&I Policy BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization. BSI is a community where everyone can thrive. If you require any reasonable accommodations throughout our recruiting process, please inform your Talent Acquisition Partner. #LI-REMOTE #LI-MH1 About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.