Launch Manager

Job description

About Glia Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com. The Role: As an Implementation Manager (Launch Manager), you’ll become a leading expert in all Glia products and be the face of Glia to our Clients as they onboard. Each Client has unique needs and you will need to act as a trusted advisor, providing technical and operational guidance to help them effectively leverage our products, drive maximum business impact, and accelerate time-to-value. The ideal candidate… - Is a seasoned implementation expert known for their attention to detail as well as their ability to see the big picture - Has led multiple onboarding projects simultaneously as the sole or lead project manager - Understands they are accountable for the success of a project and ensures their team gets the work done on time - Is excited to create new processes that drive efficiencies - Understands the importance of communication and the value of tight relationships, cross-functionally as well as within their direct team - Is a natural leader who uses influence to drive success Glia has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. If this sounds like a good fit for you, why not say hello? What you’ll do: - Implementation Portfolio Management: Oversee a portfolio of 15-20 client implementation projects across their complete lifecycle, from the initial Sales hand-off through to a successful launch. - Cross-Functional Management: Serve as the consultant, application configuration expert, and project manager while keeping both internal and external teams engaged and aligned. - Value Delivery: Translate the deployment of Glia’s tools and technology into measurable ROI for the customer, communicating this value clearly and consistently to executive stakeholders. - Project Management: Build and maintain critical project infrastructure, including project schedules, communication plans, test plans, and RAID logs tailored to each client. - Risk Mitigation: Manage client expectations, proactively flag alignment issues, and escalate blockers through internal channels as necessary to keep timelines on track. - Enablement: Confidently train client administrators on platform configuration and support operators through simulated training exercises. - Process Optimization: Continuously identify, define, and recommend internal procedures to scale and facilitate better service delivery. What you’ll bring: - 4+ years of experience managing implementations for SaaS or Enterprise-level clients - Understanding of APIs, HTML, and network security - Hands-on experience configuring applications or software platforms (e.g., website CMS like Drupal, CRM systems, or enterprise software tools). - Proven ability to coordinate multiple Client-facing projects simultaneously - Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development/Engineering to ensure completion of deliverables - A team player attitude with strong presentation skills, self-confidence, and enthusiasm - Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way - Strong project management skills and a background in technical consultancy - Excellent written, oral, and social interpersonal skills across multiple audiences and methods - Highly collaborative and flexible - Growth mindset with a natural curiosity about technology Bonus Points - Experience working in or with Contact Centers - Experience training end-users on systems - Experience within the Financial Services, Insurance, or Healthcare Industries - A project management or technical certification or related professional coursework - Experience working in a consultancy role Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com