Launch Specialist

Job description

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes. Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. [Learn more about who we are here!](https://vimeo.com/939530116/415cece437?share=copy) ### **Position Summary** The Launch Specialist supports the Launch Coordinators by executing key administrative and operational tasks that enable a smooth onboarding experience for Remodel Health clients. This is an entry-level role designed for individuals looking to grow into a Launch Coordinator position. You will play a critical role in supporting client onboarding behind the scenes while developing the skills needed to eventually manage implementations independently. Following the conclusion of our busy season, there is a possibility that some team members may be transitioned to a different department based on organizational needs and opportunities. ### **Responsibilities** - Support Launch Coordinators with administrative tasks throughout the onboarding process - Respond to and manage inbound customer tickets and phone calls in a timely and professional manner - Assist with tracking project milestones, maintaining documentation, and updating internal systems - Assist with completing applications for onboarding clients. - Ensure accuracy of client and employee data within the platform - Prepare materials for client meetings, employee education sessions, and onboarding communications - Identify and escalate issues or discrepancies to the appropriate team members - Contribute to process improvements and operational efficiency within the Launch team - Begin developing presentation and client-facing skills through shadowing and training opportunities ### **Qualifications** - Highly organized with strong attention to detail - Strong written and verbal communication skills - Comfortable interacting with clients via email and phone - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment - Proactive, solutions-oriented mindset with a willingness to learn - Comfortable working independently while supporting a team - Willingness to learn new systems and tools - Team-oriented with a humble, coachable attitude ### **Experience & Education** - Bachelor’s degree required - 0–1 year of experience in customer service, administration, or a related field preferred ### Benefits - Full health benefits offering, including life, long-term disability, dental, and vision - Generous PTO - 401(k) match - Sabbatical PTO available after 5 years *This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.*