Launch Trainer

Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. **About the Role** Launch Trainers are essential to delivering a world-class onboarding experience at Dandy. You’ll guide new dental practices through engaging training sessions—both virtual and in-person—to build confidence and excitement around digital dentistry. Beyond initial onboarding, you’ll continue coaching practices on scan quality, ordering workflows, and feature adoption to ensure long-term success. This is a high-impact, customer-facing role for someone who loves teaching, building trust, and driving measurable outcomes. This role includes up to 20% travel for in-practice training and support. **Shift Times** - 8 am-5 pm ET - 10 am-7 pm ET **What You’ll Do** Live Training & Onboarding - Lead new practices through Dandy’s onboarding program, helping them ramp up quickly and effectively. - Deliver engaging training sessions, both virtually and on-site, tailored to the learning styles and structure of each practice. - Demonstrate best practices in intraoral scanning and digital workflows, offering hands-on coaching during live sessions. - Build credibility and clinical trust that drives confidence and early adoption. - Take ownership of each launch, ensuring practices achieve key milestones from day one. Ongoing Coaching & Success Enablement - Serve as a trusted coach post-launch, helping practices refine workflows and overcome adoption barriers. - Monitor early scan quality and deliver clear, constructive feedback to drive technique improvement. - Identify gaps in product usage and offer targeted follow-up to close them. - Conduct First Case Monitoring sessions to reinforce best practices and ensure order success. - Collaborate with Customer Success, Product, and Support teams to share insights and improve the customer journey. - Recognize early wins and celebrate progress to build practice confidence and momentum. **What We’re Looking For** - Experience training on digital dental platforms or clinical technologies in a practice environment (iTero or Trios strongly preferred). - Hands-on knowledge of intraoral scanning and digital dental workflows. - Excellent teaching and facilitation skills—able to simplify technical concepts and drive behavioral change. - Clear, confident communicator with outstanding virtual presentation and interpersonal skills. - Customer-first mindset—empathetic, patient, and skilled at building trust remotely. - Highly organized and accountable, with a track record of owning outcomes and follow-through. - Quick learner, tech-savvy, and adaptable in fast-paced environments. - Organized and efficient in managing multiple trainings, follow-ups, and customer touchpoints. - Persuasive and supportive coach, skilled in encouraging behavior change and driving adoption. **Req ID:** J-122 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit [Dandy Careers](https://www.meetdandy.com/careers/) for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our [Privacy Policy](https://www.meetdandy.com/privacy-policy/) and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting [Privacy Requests](https://www.meetdandy.com/privacy-requests/).