Law Schools Founding CSM

Job description

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey is redefining how the legal profession learns. Our law school program spans 100+ schools globally and is the foundation of how the next generation of lawyers will practice with AI. The Law School Founding CSM is the global CS and activation function for the law school program. You serve all geo managers — US East, US West, and International — as the operational backbone for product training, onboarding, account health, and activation across every school in the portfolio. This is not a US role that also covers international; it is a global IC role that all geo managers draw on. Think of it as a tag-team model: geo managers own the school relationships and program strategy; you own the deeper product delivery and account management. This is the first dedicated CS hire for law schools. You will build the playbook as you go. Reports to the Head of Legal Partnerships, Law Schools. WHAT YOU'LL DO - Build and run the scaled post-sign partnership model for long tail school partners across all geographies — playbooks, templated cadences, training materials, and activation milestones - Partner with Legal Engineers and Law School Managers to translate school feedback into program improvements and deeper embeds on key campuses. - Own portfolio-wide reporting: track usage trends, activation status, and account health globally; surface risks and opportunities to all geo managers and to Grace - Own product training and demo delivery across the full law school portfolio — onboarding sessions, faculty demos, librarian trainings, classroom embeds, and workspace setup. - Maintain the law school CRM across all geographies — account notes, POC data, meeting logs, and opportunity tracking - Lead end-of-term recap cycles, capturing Y1 learnings and aligning on Y2 activation goals with key internal stakeholders and Law School champions. WHAT YOU HAVE - 5+ years in customer success, account or program management, or client services — preferably in a high-growth SaaS, legal tech, or professional services environment - Build the machine mindset: you build systems, write playbooks, and hold yourself to metrics - Player-coach approach: You are a founding CSM for this team and will have a strong part in growing it. - Strong trainer and presenter — you can run a room of law professors or a 1:1 demo with a student org leader and make both count - Legal background or strong legal context is a plus, not a requirement — comfort explaining legal AI tools to a sophisticated legal audience matters more than a JD - Experience building scaled or tech-touch CS programs for large, distributed account portfolios - Clear, direct communicator who doesn't let follow-ups fall through the cracks - Comfortable working across time zones and geographies in close coordination with a distributed team COMPENSATION $160,000-185,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-TM1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai