Lead Account Manager - US Market

Job description

⚓ About Click&Boat Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. Click&Boat is the European leader in boat rentals, with over €170M in annual GMV and a community of 2.4M+ registered users across 150+ countries worldwide. Our marketplace makes boating accessible around the globe, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals. To fuel our next phase of growth, we're hiring a Team Lead US to relaunch and develop our US market and build the team behind it, based in our Barcelona office. 🚤 The role We're looking for a Team Lead US to join our crew in Barcelona and drive the relaunch and development of the US market: building a high-quality boat fleet, developing strong relationships with boat owners and operators across the US, and leading a growing team responsible for supply acquisition, owner retention, and fleet performance. This is a hands-on leadership role combining team management, recruitment, commercial execution, and operational excellence. You'll directly manage 6 to 10 team members, with the team expected to grow as the US market develops, and you'll put in place the processes needed to scale our US operations. You'll report to our VP Supply and work in close partnership with them to set priorities and build scalable acquisition and account management processes. Because you'll be working from Barcelona with US-based owners and operators, your working hours are 11:00 to 20:00 (Barcelona time), to stay aligned with the US market. 🛟 What floats your boat Grow the US fleet Define boat acquisition priorities by location, boat category, and owner profile. Lead prospecting and onboarding, focusing on owners who can bring valuable, reliable supply to the platform. Ensure new listings meet Click&Boat's quality standards. Identify opportunities to expand our presence in key US markets and boating destinations. Retain and develop owners Build strong relationships with key owners and operators across the US. Spot owners at risk of becoming inactive and put retention plans in place. Improve availability, calendar accuracy, pricing, and listing quality across the fleet. Help owners maximize their performance and generate more bookings through Click&Boat. Improve fleet performance Monitor supply performance and identify barriers to booking conversion. Improve owner responsiveness, booking acceptance rates, and the overall renter experience. Analyze performance data to prioritize high-impact initiatives. Make sure supply development drives sustainable growth in bookings and revenue. Lead, recruit and scale the team Directly manage 6 to 10 team members, with scope to grow the team as the US market develops. Recruit, onboard, and develop new team members to support the expansion. Set clear objectives, monitor performance, and coach your team to help them succeed. Build a high-performing team with strong commercial execution and accountability. Establish scalable acquisition and account management processes in close partnership with the VP Supply. 🧭 What you bring aboard 3+ years of relevant experience, including proven experience managing a commercial, supply, or account management team. A demonstrated ability to recruit, onboard, and develop talent. A track record in customer acquisition, account management, retention, and performance improvement. The ability to combine strategic planning with hands-on execution in a fast-moving environment. Strong analytical skills and a data-driven approach to decision-making. Excellent communication and relationship-building skills. Full proficiency in English is required. Willingness to work from our Barcelona office between 11:00 and 20:00 to align with US business hours. 🌊 Bonus points (great to have, never a dealbreaker) Knowledge of the US market. Experience in a marketplace, travel, or rental business. Additional languages, where relevant to the role. 🗺 The hiring journey HR call with our Head of Talent Acquisition Deep-dive with our VP Supply (including a mock call and a small business case) Validation call with our COO We aim to keep things smooth, transparent, and respectful of your time throughout the process. ⛵ What awaits you aboard 🎯 Build a market from the ground up: you lead the relaunch of the US market and shape the team that makes it happen. 🌍 Exposure to the US market from Barcelona: work with US owners and operators while enjoying life in Barcelona. 🏖 23 days of paid leave. 🌴 5 to 8 extra days off (CAB days). 🍽 Restaurant tickets: €3.50 per worked day, 100% paid by CAB. 💶 Flexible retribution. 💪 Wellhub (sport & wellbeing discounts). 💻 Hybrid working arrangement: 4 days per week in our Barcelona office. 🚤 Boat licence: -40% via partnerships. ⛵ Boat hire vouchers for friends & family, no commission when you're on board, 50% commission for your immediate family. 🚲 Free bike parking, and discounted car parking with OCW. Contract: Full-time, permanent. Team: 8 to 10 direct reports. 🪝 Ready to come aboard? If this opportunity sounds like your next adventure, hit "apply to this job" 🚀 At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset, the sea is open to all. 🌊