Lead Acute/Provider Quality and Customer Service - Bay Park - Quality Management

Location: Bay Park Hospital Department: Quality Management Weekly Hours: 40 Status: Full time Shift: Days (United States of America) Job Summary: As the Quality and Customer Service Lead, you create, implement, and maintain a vision and plan for improving quality clinical outcomes in collaboration with other leaders and teams. You lead quality improvement initiatives impacting key performance indicators and coordinate quality improvement efforts. In this role, you provide leadership and supervision for system wide quality resource and customer service activities. The above summary is intended to describe the general nature and level of work performed by the positions. It should not be considered exhaustive. REQUIREMENTS Education: Bachelor’s degree in healthcare related field. Skills: Quality improvement and overall quality concepts. Including, but not limited to, HRSA regulations and expectations, CMS, VBP, Press Ganey, NDNQI, MBSQIP, NSQIP, Vizient and other federal, state, and local reporting registries and agencies. Must have a strong knowledge of nurses and governmental quality indicators. Must be able to perform primary research including ability to input and retrieve information from the Internet and hospital computer systems, work with Microsoft Word, Work, Outlook, and Excel, manuals, government documents, library, and textbooks, and operate telephone and pager. Must have ability to think in terms of systems and lead systems, to understand the variability of work in planning and problem solving, and to understand and demonstrate quality improvement tools. Must show ability to lead teams, manage conflict, build consensus, and negotiate effectively. Must have working knowledge of medical staff working practices and the ability to analyze and understand statistical data, benchmarking data, and conceptual information. Must have working knowledge of budgeting, financial forecasting, patient care financing, managed care, capitation, conflict management, interviewing skills, and intervention skills. Years of Experience: Minimum 2 years’ experience in acute hospital nursing and 2 years acute care quality management. License: Current RN license in Michigan and Ohio for RNs in the role; Non-nurses this does not apply. Certification: CPHQ within 2 years PREFERRED REQUIREMENTS Educat ion : Bachelor’s degree in healthcare related field. ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit . Benefits: We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact Equal Opportunity Employer/Drug-Free Workplace