Lead Administrative Assistant

Job description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: • Make it human. We care about the people that make up our customers, colleagues, and communities. • Make it about others. We do what's best for our customers and collaborate to drive progress. • Make it happen. We work with intention toward a common purpose and forge ways forward together. • Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Lead Administrative Assistant This role is not eligible for sponsorship. LOCATION Richmond, Virginia *A Hybrid schedule of both Remote and In-Office days is required. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST. YOUR ROLE In this role, you will provide executive administrative support to the SVP, Engineering, Insurance & Operations and their leadership team. The ideal candidate will exhibit a high level of professionalism and integrity, with an emphasis on confidentiality, as well as exceptional communication skills, organizational effectiveness, the ability to manage multiple priorities, and strong attention to detail. This individual will serve as a trusted partner who helps drive operational excellence, team engagement, and execution across a complex technology organization. What You Will Be Doing • Professionally manage incoming requests from internal and external stakeholders • Maintain executive calendars and coordinate complex scheduling across multiple leaders, teams, and business partners • Improve leader effectiveness by organizing priorities, preparing meeting agendas, managing action items, and coordinating pre-read materials • Support leadership operating rhythms, including staff meetings, business reviews, talent discussions, town halls, and organizational communications • Coordinate meetings and events; schedule and manage logistics for leadership meetings, offsite events, workshops, and team engagement activities • Partner to coordinate cross-functional initiatives and ensure timely follow-up on key commitments • Assist in the preparation of executive presentations, communications, reports, and other materials for senior leadership audiences • Track organizational priorities, key deliverables, and executive action items to help drive accountability and execution • Identify and implement administrative and operational process improvements that increase efficiency and effectiveness across the organization • Manage purchase requisitions, purchase orders, invoices, subscriptions, professional memberships, and other administrative processes • Manage expense reports in compliance with organizational policies • Coordinate and schedule travel arrangements including airfare, hotel accommodations, and itineraries • Assist with onboarding new associates and contractors, including technology access, workspace coordination, and orientation activities • Support workforce planning, organizational updates, recognition programs, and employee engagement activities across the team • Organize and maintain departmental records, documentation, organizational charts, leader materials, and operating procedures • Work closely with other Administrative Assistants and Executive Assistants to provide back-up support and ensure seamless leadership coverage • Exhibit superior customer service by responding to emails, requests, and inquiries promptly and professionally • Complete special projects and assignments as requested What You Bring • High School Diploma required; Associate's or Bachelor's degree preferred • Minimum of 10 years of senior-level administrative or executive support experience in a fast-paced corporate environment • Demonstrated experience supporting senior leaders and their teams • Exceptional communication skills, executive presence, and a proactive approach to written and verbal communications • Ability to effectively process large amounts of information, identify key priorities, connect related topics, and provide concise summaries and recommendations • Demonstrated ability to manage highly sensitive and confidential information with professionalism and discretion • Exceptional organizational, project management, prioritization, and follow-through skills • Ability to manage competing priorities in a dynamic environment while maintaining a high degree of accuracy and attention to detail • Strong judgment and decision-making skills, including the ability to anticipate needs and proactively resolve issues • Strong proficiency in PowerPoint, Excel, Word, Outlook, Teams, and other Microsoft Office applications • Ability to work independently while building effective partnerships across leadership teams and support functions • Proven problem-solving skills and a continuous improvement mindset • Experience supporting organizational communications, leadership meetings, employee engagement activities, and large-scale team events • Ability to maintain flexibility and adaptability in a rapidly changing environment • Willingness to travel occasionally in support of the executive and business needs ADDITIONAL INFORMATION National Range: $68,900 - $103,000 Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed. Employee Benefits & Well-Being Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. • Competitive Compensation & Total Rewards Incentives • Comprehensive Healthcare Coverage • Multiple 401(k) Savings Plan Options • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) • Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave • Disability, Life, and Long Term Care Insurance • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) • Caregiver and Mental Health Support Services