Lead, AI & Automation Process

Job description

Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best. We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers. Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work. Don’t just work anywhere — come build tomorrow together with us. Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply. Role Summary The Lead, AI & Automation Process is a unique opportunity for a highly adaptable professional who thrives in a dynamic role that blends project management, business analysis, and digital transformation. This role combines the strategic planning and leadership of a Project Manager with the analytical, process improvement, and solution design expertise of a Business Analyst, requiring the successful candidate to seamlessly transition between multiple responsibilities throughout the project lifecycle. Reporting to the Program Manager, AI & Automation, the role will independently manage projects, navigate ambiguity, and drive outcomes with minimal supervision. Strong communication, stakeholder management, critical thinking, and problem-solving skills are essential, along with the ability to lead complex discussions, manage competing priorities, and ensure successful project delivery through business analysis, testing, and user acceptance. You will be responsible for: Project Delivery Lead end-to-end delivery of AI and Automation initiatives from discovery through implementation and transition to operations Lead the automation workstream within the organization's ERP transformation, partnering with business and technology teams to deliver workstream deliverables against committed timelines Own project scope, schedules, deliverables, risks, and stakeholder communications to ensure successful project execution Provide regular written and verbal updates on project health, milestones, risks, and outcomes to Program manager for reporting purposes Business Analysis Guide intake and triage of new AI and Automation requests based on business value, complexity, and risks Maintain and prioritize project backlog and enhancement requests in team repository Facilitate process discovery workshops to identify business challenges, improvement opportunities, and solution requirements Create process design documents and collaborate with the RPA/Intelligent Automation development team to help transform process designs into automations that deliver business value Influence stakeholders and translate complex technical concepts into clear, actionable business language to support informed decision-making Testing Lead the planning and execution of system, integration, and user acceptance testing (UAT), including the development, review, and management of test plans, test scenarios, test cases, defect resolution, and business sign-off Required Skills & Experience 5–8 years of experience in business analysis, project delivery, quality assurance, or business and/or digital transformation initiatives Experience delivering AI, automation, ERP or technology-enabled business transformation initiatives Demonstrate ability to independently manage medium to large cross-functional projects Hands-on experience developing test plans, test cases, and coordinating system and user acceptance testing Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, and project management tools. Excellent verbal, written, and presentation communication skills Strong stakeholder management and relationship-building skills Ability to manage multiple priorities and work effectively in a fast-paced, ambiguous environment Strong organizational skills with exceptional attention to detail Preferred Skills & Experience Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field. PMP, CBAP, PMI-PBA, Agile, Lean Six Sigma, or similar certifications are considered an asset. Familiarity with AI, Generative AI, automation technologies and concepts Strong knowledge with AI and automation platforms (e.g., Microsoft Power Platform, RPA, Copilot Studio, Foundry) is considered an asset. Experience supporting large-scale ERP transformation programs is considered an asset. Experience using test management or work management tools (e.g., Azure DevOps, Jira, or similar) is considered an asset We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 4 days per week. This posting is for an existing vacancy. The expected salary range for this position is $86,000.00 - $130,000.00 per year. You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters. Oxford's purpose is to strengthen economies and communities through real estate. Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve. From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs. Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.