Lead Analyst AR

Job description

The AR Lead Analyst is an experienced individual contributor responsible for providing subject matter expertise, floor support, and real-time coaching to enhance team performance in Accounts Receivable (A/R) and denial management. This role ensures adherence to standard RCM practices, drives accuracy and compliance, supports process improvements, and enables team success through proactive problem-solving, training, and coaching. The Lead Analyst acts as a bridge between frontline analysts and leadership, fostering operational excellence and continuous improvement. Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include: Production & Quality Take full ownership of assigned workload with accuracy and compliance. Ensure adherence to SOPs, client-specific requirements, and quality benchmarks. Review Supervisor queue items and provide corrective training to reduce future escalations. Operational Excellence Provide team floor support, handle real-time queries, and troubleshoot operational challenges. Conduct audits, cross-skilling, and on-the-job training to strengthen team knowledge. Identify and prevent fraudulent work by monitoring performance and audit results. Create, update, and validate checklists and process documentation for team members. Promote a proactive, accountable, and solution-oriented culture. Initiatives & Continuous Improvement Identify trends, recurring errors, and process gaps to recommend corrective actions. Conduct denial analysis and share insights with the team to reduce avoidable rework. Participate in special projects and process improvement initiatives to enhance efficiency and outcomes. Encourage and engage team members in process optimization and skill development. Coaching & Development Provide timely and constructive feedback to team members (Liaisons) on performance, accuracy, and productivity. Support team members through coaching, counseling, and guidance when they face challenges. Strategize assignment distribution to balance workloads and focus on individual development. Drive continuous learning and encourage best practices within the team. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Minimum Requirements: 5+ years of experience in the U.S. healthcare domain, specializing in Accounts Receivable and Denial Management. Strong knowledge of standard RCM practices and payer-specific requirements. Proven experience providing coaching, mentoring, or floor support to operational teams. Willingness to work flexible shifts and adapt to internal role movements as needed. Education / Experience / Certification: Bachelor’s degree preferred. Experience in U.S. healthcare BPO/RCM operations, specifically in A/R follow-up and denial management, is mandatory. Exposure to patient accounting systems (Epic, Cerner, Meditech, NextGen, eCW, CareCloud, etc.) is preferred. Advanced MS Excel and reporting experience required. Certification in medical coding (CPC/CCS) or process improvement (Lean/Six Sigma) is an added advantage. Skills & Technical Proficiency: Strong subject matter expertise in U.S. healthcare A/R, denial management, and RCM best practices. Excellent coaching, feedback, and counseling skills to guide team members effectively. Ability to identify performance gaps, analyze root causes, and recommend actionable solutions. Strong organizational and time management skills with the ability to prioritize tasks. Effective verbal and written communication skills for clear team and stakeholder interactions. Advanced proficiency in MS Excel; working knowledge of MS Word, PowerPoint, and Google Suite. Ability to work independently as an individual contributor while enabling team success. High attention to detail, integrity, and commitment to compliance with HIPAA and company policies. Key Results / Performance Indicators KRA Category Target / Metric Weightage Focus Areas / Comments Production ≥ 65% 30.0% Full ownership of assigned workload Quality ≥ 99% 30.0% Accuracy, compliance, and adherence to SOPs Operational Excellence Team Quality ≥ 99% 30% Proactive mindset, accountability, and support for team success - Team Floor Support and Query handling - Reviewing Supervisor queue and providing training to reduce the same in future - Team Audit, Training and Cross-Skilling - Identify and prevent fraudulent work - Creating, updating and validating done checklists for team members Initiatives n 10.0% Help identify trends, process improvements, error possibilities, changes to edits, Denial Analysis etc. Working Environment/Physical Demands Working Environment: General office environment: Works generally at a desk in a well-lighted, air-conditioned office, with moderate noise levels. Periods of stress may occur. Physical Demands: Activities require a significant amount of sitting at office and work desks and in front of a computer monitor. Some walking and standing relative to interaction with other personnel. Travel Requirements: x None Occasional Moderate Frequent Very Frequent (25% or Less) (25% - 40%) (40% - 80%) (80% or m Other possible Unofficial Titles Unofficial titles may be given by the manager and used for email signature. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise. It does not alter the "at will" employment relationship between the company and the employe individual contributor