Lead Analyst, Social Media Support (Sprinklr)

Job description

Kenvue is currently recruiting for a: Lead Analyst, Global Social Media Support - Bogotá/ Cali What we do At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information , click here . Role reports to: Manager Global Social Media Sys Suppt Location: Latin America, Colombia, Distrito Capital de Bogota, Bogota Work Location: Hybrid What you will do Kenvue is currently recruiting for: Lead Analyst, Global Social Media Support The Lead Analyst, Global Social Media Support will primarily support systems and processes that enable social media activities managed by Kenvue Consumer Care. This role will also support other systems and processes that enable Consumer Care global and regional operations. This position reports into Global Consumer Experience Organization (CxO) - Consumer Care (CC) Senior Manager, Global Technology & Systems Support and can be based in one of the following locations: Bogota (Colombia), Cali (Colombia The Lead Analyst, Global Social Media Support is responsible for coordinating the day-to-day system support activities for the Kenvue Consumer Care organization at the Global, Regional, and Market levels. This will be done across systems (i.e., Sprinklr, etc.) and include: supporting processes to deliver efficient, accurate, consistent, and effective solutions to business problems, supporting the implementation and maintenance of the systems and processes that enable social media management, executing tasks related to global and regional projects, building subject matter expertise of social media systems and processes. This role will enable the execution of social media activities across Kenvue-sponsored social media presences supported by Consumer Care and support other systems and digital communication channels utilized by Consumer Care to deliver meaningful and engaging consumer experiences. The goal of this position is to ensure the day-to-day Social Media Management work is delivered on-time and with quality. Key Responsibilities Partner with cross‑functional stakeholders to scope, prioritize, and deliver new social and privacy initiatives, ensuring alignment on requirements, timelines, and outcomes. Oversee change management, ensuring system updates are accurate, complete, and aligned with business rules and usability expectations. Pursue continuous process optimization, promoting standardization and scalable practices while supporting necessary regional flexibility. Author documentation required for the systems and processes that enable social media and privacy activities. Ensure strict adherence to all procedures and work instructions, including good documentation practices. Support SaaS (system as a service) release activities and solution deployment activities as appropriate, including but not limited to: Identification and prioritization of system improvement opportunities. Conduct impact assessments working with cross-functional partners as needed. Notify stakeholder(s) of changes & their impacts and obtain appropriate approvals prior to processing requests within the necessary system(s). Manage optimization and standardization of: Social account access management, Social account two-factor authentication, Social account recovery, Shared mailbox management. Support non-conformance investigations (INVs) and corrective and preventative actions (CAPAs) as needed, through troubleshooting reported incidents, identifying root causes, proposing solutions, and managing the implementation with local and global stakeholders. What We Are Looking For Required Qualifications BA/BS required, in Business, Technology or other relevant field required. Minimum 5 - 7 years experience supporting social media related activities required. Strong understanding of tools that enable social media management, specifically moderation, engagement, publishing and reporting. Creative and positive problem solver with strong analytical skills, ability to pinpoint problems based on analysis and ability to demonstrate critical thinking skills. Results-oriented and detail-oriented with a willingness to take on responsibility and act with initiative, even while managing multiple tasks with potentially shifting and conflicting priorities and deadlines Excellent written and verbal communication skills in English Knowledge of additional languages is a plus. Ability to flex work schedule given the global nature of the role. Strong team player with the ability to work independently with little supervision. Desired Qualifications Experience with Sprinklr or with other Social Media Management Platforms preferred. Expeirence with OneTrust or other Privacy Platforms preferred Expeirence with Copilot or equivalent technologies preferred What’s In It For You Competitive Benefit Package Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More! Learning & Development Opportunities Employee Resource Groups Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.