Lead Associate - Process Training

Job description

Work with Ops/Training Leads to determine training needsConduct virtual/ in-person classroom training sessions.Prepare fit-for-purpose learning and mentor new hires as well as in-production front line associatesPlan and schedule training sessionsDesign and implement training programsSelect and book venues if neededTrack, record and present employee attendance and required performance metrics using the relevant tools.Manage attendance and retention of trainees through the session. Minimum Education Qualification – Graduate/Under GraduateOverall work experience of minimum 3 years1 to 2 years of customer experienceStrong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS ValuesAbility to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.