Lead Cart Attendant-Main Golf Shop-Full Time

Job description

CULTURE: Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment. SUMMARY: This position helps supervise the golf cart staff and ensures that all golf cart operation duties and responsibilities are completed. Responsible for communication between golf cart operations and other golf operation departments during scheduled shift. EDUCATION and/or EXPERIENCE: High school diploma or General Education Degree (GED); and a minimum 6 months related experience and/or training; or an equivalent combination of education and experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Report potentially unsafe conditions. • Responsibilities include assisting Golf Cart Management with training employees; planning, assigning and ensuring work is completed; appraising and reporting performance to supervisor and manager; addressing complaints and resolving problems. • Provide punctual and consistent communication to supervisor and manager regarding daily operation. • Completion of all department opening procedures, closing procedures, and any daily tasks assigned by the Golf Cart Supervisor or manager during shifts. • Ensure golf cart cleaning standards are adhered to including the coordination and execution of cart detailing programs. • Report any damage to golf carts to operations manager. Conduct golf cart inspections & perform first echelon maintenance when necessary. • Maintain inventory of towels, tees, divot repair sand, and any necessary repair equipment. • Stage & detail golf carts each morning before play. • Folding towels and re-filling sand bottles to replace in clean carts. • Properly prepare golf carts in staging area for any corporate/group outings. • Keep golf cart return area (tunnel & member bag drop) clear of any traffic backups. • Thoroughly clean out all trash left in carts. • Wash any sand, dirt, or grass off the floorboards and exterior of the golf carts. • Detail golf carts on a regular basis as requested. • Return personal belongings left by Members, Guests, Visitors, Business Partners and fellow Employees to the Main Golf Shop. • Identify and retrieve abandoned carts. • Keep workspace clean each evening by taking out the trash, dirty towel bins, sweeping cart return areas, cleaning the wash ramp of any debris, and clearing out drains of any blockage. • Park all carts accounted for in the fleet and charge them each evening after play. Any missing carts must be reported. • Must be aware of surroundings with an understanding of a golf environment. Must have the ability to see and react to the surroundings including errant golf balls. Ability to understand and follow proper golf etiquette while completing tasks. SUPERVISORY RESPONSIBILITIES: Directly supervises cart basement employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning and directing work. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The Employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The Employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is frequently exposed to moving mechanical parts. The Employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, outside weather conditions, and extreme heat. The noise level in the work environment is usually moderate. Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.