Lead Client Services Project Manager

nice

USA - Hoboken, NJ · USA - Hoboken · United States

Posted May 12, 2026

Other
Actimize - Services - Americas

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Project Manager, NiCE Actimize

Role Summary

The Project Manager (PM) in NICE Actimize Professional Services is accountable for end‑to‑end delivery of client implementations, from Sales handover through Go‑Live and transition to Managed Services / Support.

The PM owns delivery governance, scope, schedule, budget, risk management, and client communication, ensuring projects are delivered on time, within scope, and in line with contractual commitments, using the PS Actimize Project Delivery Methodology (PDM).

Key Responsibilities

Develop and maintain the integrated project plan, covering all XSE lifecycle phases
Own scope, schedule, budget, and resource planning
Establish and maintain RAID (Risks, Assumptions, Issues, Dependencies)
Define and manage the communication plan (weekly status, SteerCo, exec updates)

Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams
Track progress against milestones and proactively manage slippage
Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client)
Act as the single point of accountability for delivery outcomes

Manage scope changes through formal Change Request / Change Order processes
Own project financials: forecasting, burn tracking, margin awareness, and invoicing alignment
Escalate risks impacting scope, timeline, or commercials early and transparently

Coordinate Go‑Live activities with Ops and Client teams
Track and manage UAT issues to closure

Required Skills & Experience

Must‑Have

8–12+ years of experience in enterprise software / SaaS project management
Strong experience delivering Professional Services implementations
Proven ownership of scope, schedule, budget, RAID, and governance
Experience managing multiple, complex, multi‑stream, client‑facing programs
Excellent stakeholder management and executive communication skills
Hands‑on experience with change control and financial tracking
Proven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domains
Strong experience managing high‑severity delivery issues, including root‑cause analysis, corrective action planning, and executive escalation

Good to Have

Experience in Actimize, Financial Crime, AML, Fraud, Compliance, or Banking technology
Exposure to cloud‑based enterprise platforms
Experience in service industry
PMP / PRINCE2 / PMI or equivalent certification

Success Criteria for This Role

A successful Actimize PS Project Manager:

Delivers projects predictably and transparently
Protects client trust and Actimize commercials
Escalates early, manages risk proactively, and avoids surprises
Drives disciplined execution using Cloud PS methodologies
Ensures smooth transition from implementation to BAU support

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.