Lead - Cloud DevOps 3

Job Title - Cloud DevOps Lead – Specialist - ACS SONG Management Level: Level 9 - Specialist Location: Kochi Must-have skills: Cloud operations leadership; installation, configuration and management of Linux systems; public cloud administration; incident and problem management Good-to-have skills: Terraform/CloudFormation, Docker/Kubernetes, monitoring and observability tools, scripting/automation, AI adoption and AI-assisted operations, JIRA/Confluence Experience: 5–8 years of relevant experience, including at least 2 years in a technical leadership or team-lead role Educational Qualification: Graduation Job Summary As a Cloud DevOps Lead, you will provide technical leadership for an e-commerce platform running across on-premises and cloud infrastructure. You will own platform reliability, operational readiness, and technical delivery; lead the resolution of complex incidents and problems; govern production changes; and drive automation, observability, security, performance, and cost improvements. You will guide engineers, coordinate with application, infrastructure, security, and business stakeholders, and act as a trusted, client-facing technical advisor by identifying improvement opportunities and presenting clear, value-focused proposals that strengthen reliability, efficiency, security, and cost effectiveness. Roles and Responsibilities Lead day-to-day cloud operations and provide technical direction, task prioritization, coaching, and escalation support to the operations team. Build trusted client relationships through regular technical discussions, service reviews, and advisory sessions; understand business priorities and translate them into practical cloud and operational improvement opportunities. Develop and present evidence-based technical improvement proposals, including the current-state assessment, recommended solution, expected business and operational benefits, risks, effort, cost considerations, and implementation roadmap; incorporate client feedback and support decisions through execution. Own platform availability, reliability, performance, capacity, security, and operational readiness across on-premises and public-cloud environments. Lead major incident response, coordinate technical recovery, communicate status to stakeholders, and ensure timely root-cause analysis and preventive actions. Govern problem, change, release, service-request, and configuration-management activities in line with service-level agreements and operational controls. Review system architecture, deployment designs, operational procedures, and technical changes to ensure scalability, resilience, supportability, and compliance. Define and improve monitoring, alerting, logging, dashboards, runbooks, and service health indicators to enable proactive issue detection and resolution. Drive automation of provisioning, deployment, maintenance, recovery, and routine support activities using infrastructure-as-code and scripting practices. Analyze operational trends, recurring incidents, capacity risks, and service metrics; maintain an improvement backlog and track actions to closure. Partner with application, DevOps, cloud, network, database, security, and vendor teams to resolve cross-platform issues and deliver technical improvements. Maintain technical documentation, knowledge articles, disaster-recovery procedures, and audit evidence; conduct knowledge-sharing and readiness reviews. Support effort estimation, technical planning, resource coordination, and stakeholder reporting for operational and transformation initiatives. Participate in the on-call rotation and ensure effective shift handovers, escalation paths, and operational coverage. Professional and Technical Skills 5–8 years of experience in cloud or infrastructure operations, including hands-on technical leadership of production support teams. Expertise in installing, configuring, patching, troubleshooting, and administering Linux and Windows systems. Strong experience operating services on AWS, Microsoft Azure, or Google Cloud Platform, including compute, network, storage, identity, backup, and monitoring services. Strong knowledge of high availability, disaster recovery, capacity planning, performance tuning, security hardening, access controls, and cloud cost optimization. Hands-on experience with monitoring and observability platforms such as Prometheus, Grafana, Zabbix, CloudWatch, Azure Monitor, or equivalent tools. Experience administering and troubleshooting Java application servers such as JBoss, WebLogic, or Tomcat, including application, system, and garbage-collection log analysis. Practical experience with infrastructure-as-code and automation using Terraform, CloudFormation, Ansible, Python, PowerShell, Bash, or equivalent technologies. Working knowledge of containers and orchestration platforms such as Docker, Kubernetes, or OpenShift. Experience with logging and messaging platforms such as Elasticsearch/Logstash/Kibana and Kafka. Good working knowledge of relational and NoSQL databases, including MySQL, Oracle, PostgreSQL, DynamoDB, MongoDB, Cassandra, or Redis. Strong understanding of IT service-management practices covering incident, problem, change, release, configuration, knowledge, and service-level management. Demonstrated ability to lead troubleshooting, make sound technical decisions under pressure, mentor engineers, conduct technical reviews, and manage escalations. Demonstrated client-facing consulting skills, including requirements discovery, facilitation of technical workshops and service reviews, management of expectations, and confident presentation of technical improvement proposals to client stakeholders. Excellent written and verbal communication skills, with the ability to translate technical issues, risks, and recommendations for business and technical stakeholders. Experience developing automation solutions that improve operational efficiency, quality, and consistency. Ability to evaluate and adopt enterprise-approved AI tools for cloud operations, including AI-assisted monitoring, incident analysis, knowledge management, automation, and continuous improvement, while following security, privacy, and responsible-AI standards. Experience with JIRA, Confluence, ServiceNow, or equivalent service-management and collaboration tools. Experience working in Agile, DevOps, and site reliability engineering environments. Relevant cloud, Linux, Kubernetes, ITIL, or DevOps certifications are an advantage. A customer-focused, process-driven approach with strong ownership, analytical thinking, and continuous-improvement skills. Additional Information About Our Company | Accenture (do not remove the hyperlink) About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.