Lead Command Center Analyst

Job description

Responsibilities: · Be an expert on the monitoring process and rules. Serve as a point of escalation for the monitoring team to answer questions, help resolve issues, and support task analysis and assignment workflow. · Ability to balance multiple priorities simultaneously and capability to focus on key efforts when required · Hands on Computer Engineer with understanding and passion for technology, works cross functionally to solve, and has a passion for internal and external customer success · Has a robust understanding of the environment including Linux, Windows, and storage fabrics · Lead the team and take ownership of critical issues Required Experience & Qualifications: · Experience in basic network concepts · Experience in support based ticket handling system · Able to communicate successfully across all levels of the organization · Excellent managing & influencing skills · Expert in navigating through ambiguity and prioritizing conflicting asks. · Incident Tracking and communication · Excellent communication and leadership skills · Experience and willing to work in 24X7 shift model including weekends and holidays · Bachelor's degree in Computer Science, Information Management or other technical / IT field, OR in lieu of a degree: a HS diploma/GED and minimum 4 years of IT experience or equivalent military experience/training. · One of the Certification is a must: CCNA / CCNP or Service+ A+ , Export Control Certification for EC resources. · Minimum 5 years of experience in IT infrastructure operations and/or engineering teams. 24/7 Operations experience · Minimum 5 years’ experience and demonstrated capability and competency to thrive and solve in a complex, multi-tenant compute environment. · Minimum 5 years’ experience and proven capability to work in a highly matrix organization environment. All your information will be kept confidential according to EEO guidelines.