Lead Consultant / Project Manager - Quality Cloud

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a [Work Anywhere](https://careers.veeva.com/work-anywhere/) company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities. ### The Role Are you a passionate and curious individual with a relentless drive for delivering successful software implementations? Do you enjoy tackling large-scale, complex problems and leading high-energy teams focused on transforming the way Life Sciences companies bring drugs to market? We are looking for a senior, self-motivated Lead Consultant to join our Professional Services team. You'll be at the forefront of our mission, leading a team of Veeva colleagues and working side-by-side with one of our key enterprise customers. As a primary customer liaison, you will build long-term relationships and act as a customer advocate, guiding them in the adoption of industry best practices and providing value through agile delivery. You'll leverage your existing background in Life Sciences software implementation and program/project management while innovating and developing novel approaches to project delivery. You’ll be responsible for empowering enterprise companies with best-of-breed cloud-based technology. ### What You'll Do - Lead a key enterprise customer in the IT Operations and implementation of Veeva Quality Cloud suite - Manage a multi-year, multi-phased global implementation program, overseeing all aspects of program and project management, including resource planning, team leadership, project tracking, and forecasting - Act as the primary customer liaison, managing all communication and relationships between the project team, customer, and internal stakeholders - Oversee customer release management programs and IT operations for Veeva Quality Cloud suite - Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps - Mentor project teams and junior consultants within the Quality Services organization - Guide customers in adopting Quality Cloud and industry best practices as part of post-implementation programs focused on continuous improvement ### Requirements - 8+ years of experience in IT Project Management, Consulting, or Product Management, with a proven track record of leading system implementation projects - Experience leading large-scale Enterprise projects - Proven ability to work both independently and in teams in a fast-paced environment - Experience in assembling, planning, resourcing, budgeting, and leading project teams - Experience designing and executing on effective project governance models for large enterprises - Strong technical affinity and/or hands-on experience with software implementation - Excellent verbal and written communication skills and the ability to engage with senior/executive-level stakeholders - Good understanding of SaaS and GxP principles - Ability to travel 25-50%; easy access to an airport - Must be legally authorized to be employed in the EU. Veeva Systems does not anticipate providing sponsorship for employment visa status for this position ### Nice to Have - Direct experience with eContent Management systems such as Veeva Vault, TrackWise, OpenText, SharePoint, Documentum, MasterControl, EtQ, FirstDoc/FirstPoint, or NextDocs - Experience in the Life Sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces - PMP, Prince2, or Agile Scrum Master certification - Experience with Agile methodology and/or ACP Certification - Change management experience - Experience with PMO organizations ### Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect. - Follow the application process and submit your resume. - Within 3 days, you will receive a link to a personality assessment administered by a third party. - Once you complete the assessment, our team will review your full application package and follow up via email with our decision. - If moving to the interview stage, the process is as follows: 1. A conversation with the hiring manager 2. A practical case exercise 3. A final conversation with our group's Senior Leader. - Once all interviews are complete, the manager will be in touch with a final decision.