Lead CX & Digital Transformation Consultant

Job description

Pillar 1 — Client success: strategy, CX and transformation delivery Assess digital, customer experience, and organisational maturity. Analyse business challenges, customer needs, and market opportunities. Define transformation visions, strategic objectives, and operating models. Benchmark clients against best-in-class competitors and industry leaders to define ambitious, differentiated strategies. Push clients beyond incremental improvement: design strategies and experiences that set them apart from their competitors. Lead Customer Experience transformation initiatives, from research to journeys, service blueprints, and future-state omnichannel experiences. Facilitate product discovery and bridge business, customer, and technology needs. Lead consulting engagements end-to-end: manage multidisciplinary teams, ensure quality of deliverables, monitor budgets and risks, and present recommendations to executive stakeholders. Pillar 2 — Business growth: pre-sales and account development Shape win strategies, RFP responses, and value propositions that beat competing agencies to the deal. Identify and develop growth opportunities within existing accounts, including cross-selling other SQLI service lines. Participate in thought leadership, market positioning, and consulting offer development. Cross-cutting — Orchestration and leadership across service lines Act as the connector between service lines: know who does what across SQLI and bring the right expertise to each client situation. Orchestrate joint delivery when engagements span multiple practices. Coach and mentor consultants and project teams; contribute to knowledge sharing and methodologies. Represent SQLI through events, publications, and industry initiatives. Education Master's degree in business, engineering, design, marketing, digital, or a related field. Experience 8+ years of experience in consulting, digital transformation, customer experience, or product strategy. Proven experience leading complex transformation programmes. Track record of contributing to business development, proposals, or client account growth. Strong track record collaborating with digital and product teams, with the ability to also engage executive stakeholders when needed. Experience in international and multidisciplinary environments. Languages Fluent in English, our working language in an international, multicultural environment. As we're primarily Western Europe-based, it's a strong plus to be fluent in Dutch or French next to English; German is an additional asset. Key skills Consulting and transformation Competitive Benchmarking Strategic Consulting Business Transformation Operating Model Design Organisational Change Management Business Case Development Customer experience Customer Experience Strategy Customer Journey Mapping Service Design Design Thinking Voice of Customer Product and innovation Product Discovery Product Strategy Agile Delivery Innovation Management AI-Driven Transformation Business development Account Development Executive Facilitation Proposal Management Complex Sales Strategic Storytelling We expect a lot from our senior people, so we make sure there is plenty in return. A competitive salary and bonus scheme that reflects your experience and the value you bring A company car with charging card, with the option of an NS Business Card 25 days of annual leave, including 5 additional SQLI days A flexible benefits plan that gives you more choice in how you use your package A pension plan Laptop, phone and subscription Access to Benefits at Work, with discounts across a wide range of brands Unlimited access to Udemy to keep developing your expertise Plenty of room to take ownership, bring ideas to the table and help shape how we grow A good lunch at the office and regular team events An experienced, down to earth team where people know their craft and enjoy working together Most importantly, you will have the freedom and trust to make an impact. At SQLI, seniority is not just about experience. It means having a voice, taking ownership and helping shape what comes next. We Elevate. Digitally. As a Lead CX & Digital Transformation Consultant, you play a dual role at the heart of SQLI Consulting: you help clients pull ahead of their competitors through ambitious transformation programmes, and you help SQLI win against the competition by building the strategies that land new business. Working closely with C-level executives, business leaders, and digital teams, you define customer-centric strategies, design innovative experiences, and drive transformation initiatives that create measurable value for clients. At the same time, you act as a connector across SQLI's service lines — orchestrating multidisciplinary delivery teams and spotting opportunities to bring the right expertise into an account — making you a key link between our practices. SQLI Netherlands is part of one of Europe’s leading digital groups, with more than 2,100 specialists across 12 countries. In the Netherlands, we have over 30 years of experience helping ambitious brands improve how they do business and connect with their customers. We are also proud to be recognised in the Emerce 100 as one of the leading full service digital agencies in the Netherlands. That’s where you come in.