Lead Data Analyst - Data Operations

About the Role: Grade Level (for internal use): 08 About the Role: Grade Level (for internal use): 8 Job Title: Lead Data Analyst Functional Domain: Enterprise Data Organization Job Overview: The Lead Data Analyst will play a critical role in the CCST team, working in partnership with the Quality Assurance team. The role involves managing client inquiries, analyzing banking datasets, and leveraging advanced data manipulation skills. This position requires proficiency in SQL, and experience with Python, Salesforce, and Power BI is preferred. The successful candidate will thrive in a global team environment, demonstrating a strong commitment to data integrity and client satisfaction. Key Responsibilities: Client Management & Inquiry Resolution: Act as the primary contact for managing and resolving client inquiries, ensuring exceptional service and satisfaction. Data Analysis & Insights: Analyse client questions to uncover actionable insights that support strategic business decisions. Quality Assurance Participation: Participate in the execution of sampling workflow and quality assurance initiatives to enhance data accuracy and reliability. Data Visualization: Design and develop intuitive Power BI dashboards to facilitate effective data visualization for stakeholders. Advanced Data Manipulation: Employ advanced SQL and Python skills for comprehensive data manipulation and analysis, driving product enhancement. Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure data initiatives align with organizational objectives, fostering a global mindset. Shift Adaptability: Adapt to varying shifts as required, ensuring consistent and reliable support across diverse time zones. What's In It for You: Collaborative Environment: Work closely with client-facing teams to enhance service delivery and client satisfaction. Quality Focus: Engage with the Quality Assurance team to ensure data accuracy and integrity across all analyses. Career Growth: Opportunity to progress within the organization by leveraging strong technical knowledge and expertise. Skill Development: Enhance your skills in data analysis, visualization, and client management through continuous learning and development. Global Exposure: Be part of a diverse team that operates across different time zones, promoting a global mindset and cultural understanding. Basic Required Qualifications: Proven experience working with banking datasets and managing client inquiries. Proficiency in SQL for data analysis and manipulation. Ability to work in varying shifts to accommodate global business needs. Key Soft Skills: Strong attention to detail and analytical thinking. Excellent communication skills, both written and verbal. Ability to work collaboratively in a team-oriented environment. Flexibility and adaptability to changing work conditions and priorities. Additional Preferred Qualifications: Experience with Python for advanced data analysis and automation. Familiarity with Salesforce for client relationship management. Proficiency in Power BI for creating impactful data visualizations. Demonstrated ability to quickly learn and apply new technologies. Previous experience in a client-facing role within the financial sector. About S&P Global Data Quality At S&P Global Data Quality, we are committed to ensuring the highest standards of data integrity and accuracy. Our work is vital in providing clients with reliable and actionable insights, enabling them to make informed decisions. We are a trusted partner for thought leaders, market participants, and regulators, offering solutions that drive progress and innovation across various sectors. Welcome to the Enterprise Data Organization! 👋 🔍 Who we are: The Enterprise Data Organization (EDO) at S&P Global is a unified team focused on transforming our exceptional data assets. ⚙ ️ What we do: We streamline processes and enhance collaboration by integrating diverse datasets with advanced technologies, ensuring efficient data governance and management. 🚀 Why it's important: This approach allows us to quickly respond to market demands, identify trends, mitigate risks, and unlock growth opportunities, positioning us for innovation in GenAI and new data delivery channels, ultimately meeting our clients' evolving needs with agility and excellence. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology—the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments, and individuals make an impact on tomorrow. At S&P Global, we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership. At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: S&P Global Benefits . Inclusive Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)