Lead Delivery Manager

Job description

**TXI is looking for a Lead Delivery Manager who loves to unpack a puzzle and work to see it solved.** Building the right thing is often harder than building it right. More than 80% of digital innovations fail because they’re not trying to solve real user needs. We take a pragmatic approach to innovation by deploying integrated teams to uncover insights from users and turn them into compelling digital solutions. As a boutique strategy and product innovation firm, our capabilities include product discovery, delivery, and adoption. **As a Lead Delivery Manager, you have an opportunity to frame how engagements run and collaborate with integrated teams to deliver products that matter.** This individual will be responsible for defining and implementing the team structure, establishing how client engagements will work, and leading planning, estimation, and successful delivery. They will bring empathy and curiosity to deeply understand and internalize each client’s needs, goals, constraints, and organizational context—using that understanding to navigate ambiguity, identify opportunities, and scope complex product engagements based on business and user value. This is an execution-heavy delivery role, with responsibility for moving complex digital products from ambiguity into execution and successful delivery. While delivery management is the core of the position, the ideal candidate also brings a strong product management mindset and experience guiding products from concept to delivery. They know how to lead discovery, shape the right problems to solve, and balance user needs, business objectives, and technical constraints in close partnership with design and engineering. As an experienced consultant, they will build trusted, influential relationships with senior client stakeholders that deepen and expand over time. We’re especially interested in hearing from candidates based in Chicago, as well as those with experience building digital solutions in life sciences or pharmaceuticals, or designing and delivering AI-enabled products and workflows *Don't hesitate to apply if you don't meet 100% of the qualifications below. If you’re someone who identifies as a motivated self-starter and loves to thrive in ambiguity, we want to hear from you!* ### Here is what we expect from you - **Agile Project Management**: You are an expert at utilizing agile project management skills to efficiently plan, execute, and manage projects iteratively to deliver exceptional software within the constraints of scope, time, and budget - **Risk Mitigation**: You are highly capable at identifying, analyzing, and mitigating project risks, as well as effectively managing changes to project scope, timelines, or requirements. You are capable of ensuring that clients, team members, and stakeholders maintain awareness and can plan accordingly. - **Team Enablement**: You are highly capable at fostering an environment and ways of working that promote collaboration, accountability, continuous learning, and process improvement. You can empower teams to drive innovation and achieve successful project outcomes. - **Product Management**: You are highly capable of thoughtfully steering the development, launch, and evolution of a company's product(s) to meet desired outcomes. In other words, you can effectively understand and balance business objectives, user needs, and technical capabilities and constraints. - **Delivery Quality**: You are highly capable of promoting and advocating for quality standards, processes, and best practices, including accessibility guidelines, to ensure the delivery of high-quality, inclusive, and user-friendly software solutions. - Additionally, you demonstrate alignment with our delivery principles: prioritizing transparent communication with team members and clients; being proactive, results-oriented, and adaptive; empowering your teammates to “multiply” their potential and effectiveness; creating psychological safety within your team; and curiosity and an appetite for learning and new information ### What your days will look like, and what success will look like It’s important to set the right expectations to promote your growth at TXI. Here is some of what you can expect in your first two years as a Lead Delivery Manager. **Within 1 month, you will** // Start the company onboarding process and learn more about our company’s culture, values, history, and commitments to our clients // Gain an understanding of our integrated development process, tooling and frameworks, and project approach // Learn from our integrated teams of designers, developers, delivery managers, and strategists // Learn more about the client experience, from product discovery to delivery // Review your career grid and meet with your manager to identify goals // Go deeper into the employee experience of working at TXI. Meet with key leaders across the company and build relationships with the broader team // If staffed onto client work, start onboarding to client domain and learn about the engagement **Within 3 months, you will** // Complete your onboarding process // Receive your first quarterly feedback report from your project team // Attend your first TXI Quarterly with the rest of the organization **Within 6 months, you will** // Start to see the impact on your project and project team. You will participate in client-facing retrospectives along the way to look for opportunities to evolve and improve // Complete a review with your manager // Push your team to do its best work yet. You’ll know the team well by this point and understand how to encourage them to do work we are all incredibly proud of **Within 1 to 2 years, you will** // Look back proudly on the projects and organizational changes you’ve inspired or directed, ​​as well as the impact you have made across TXI