Lead - Desktop Engineer

Job description

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Strong understanding of hardware, software and TCP/IP networking principles Is required along with basic knowledge of telephony and web-design principles. • Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice, meet IT metrics/goals and deliver outstanding customer services and satisfaction to clients and person a consistent basis. • Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, BPO Application (CMS, RTA Softphone, VPN Citrix and such) imaging, remote assistance, anti-virus and inventory management tools. • Excellent knowledge of computers (PC, Laptop and Mac) and peripherals, with Networking and Telephony devices knowledge. • Advanced working knowledge of configuring and trouble- shooting Windows Operating System and technologies that is integrated along with Application • Strong customer service orientation, good written and oral communication skills, keen attention to details with strategic and holistic mindset, self -motivated and directed. • Working knowledge of managing tickets, follow up actions and close issues. Familiarity with ITIL Process or show high understanding of the ITSM Process. • Ability to provide feedback/coaching to the team and be a Point of Contact/Resource for escalation and inquiry. • Understanding of Project Management Process with experiences with IT security and audit with identity and remediation. • Ability to work in a fast-paced and changing environment, manage user expectations and potential risks. • Execute other assigned tasks as delegated by appropriate management. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.