Lead Digital Product Manager (Customer Identity & Access Management )

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description As the Lead Digital Product Manager for Customer Identity and Access Management (CIAM) within the Identity and Access Management (IAM) program, you will lead the strategy and execution of enterprise customer identity and access capabilities. The CIAM team plays a pivotal role in advancing customer identity and access management initiatives across the organization. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated identity and access solutions that support the enterprise's broader security, digital experience, and transformation goals. In this role, you will serve as the single accountable product voice for your assigned Digital Product Family, leading and developing a team of Digital Product Managers while partnering closely with Engineering, Data, UX, and Business leaders to deliver measurable customer, operational, and financial outcomes. Key responsibilities Own the end-to-end, multi-year product strategy for a digital product family aligned to enterprise priorities. Translate strategy into measurable outcomes using clearly defined KPIs related to growth, quality, efficiency, adoption, automation, and stability. Lead, coach, and develop a high-performing team of Digital Product Managers, fostering strong product thinking and outcome ownership. Partner cross-functionally with Engineering, UX, Data, Operations, and Business Architecture to deliver integrated end-to-end journeys. Act as the journey-level integrator, proactively managing dependencies across teams and platforms. Share accountability for delivery health, platform stability, risk management, and compliance. Communicate product strategy, progress, risks, and outcomes effectively to senior stakeholders. Essential Skills Minimum of 5 years’ experience leading digital product strategy across complex platforms or multi‑product portfolios At least 2 years’ experience directly leading, coaching, and developing Product Managers or equivalent cross‑functional roles Demonstrated experience influencing senior leaders, with evidence of partnering across Engineering, Data, UX, and Business teams to achieve agreed outcomes Proven experience defining, tracking, and using KPIs (e.g. adoption, efficiency, quality, or financial metrics) to drive product prioritization and decision‑making Experience operating in a regulated environment, balancing strategic product leadership with hands‑on execution in fast‑paced delivery settings Desirable Skills Domain experience in Customer Identity and Access Management Experience with Ping Identity platform. Experience operating in large‑scale, enterprise technology environments Familiarity with outcome‑based delivery models and product‑centric operating models Experience working closely with modern digital platforms, data, or automation‑enabled capabilities Supervisory Responsibilities This job has supervisory responsibilities #LI-JK1 Skills Digital Platforms, Digital Products, Digital Product Strategy, Identity Access Management (IAM), Influencing Others, People Management, Product Management, Product Management Leadership, Product Prioritization, Product Strategies, Strategic Management, Systems Thinking Compensation Compensation offered for this role is 134,000.00 - 209,750.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter. Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.