Lead Engineer, AI Development Experience

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! You embody our core values of Keep it Simple, Be Inquisitive, Win Together, and Own It. You are passionate and motivated. Driven, happy to deal with and remove ambiguity, and have a strong entrepreneurial spirit. Versatile, autonomous high performer in multiple disciplines, and specifically in augmenting each discipline with an AI practice. You are skilled at building consensus, making data-driven decisions, and delivering world-class development experiences, especially when AI serves as a force multiplier. You persuasively advocate for an idea while always staying open-minded and rigorously prioritizing. You have a bias towards action. Most of all, you love to dig in and build amazing things with your team, always pushing the envelope. THE ROLE Live Nation Core Data Services is looking for a world-class Lead AI Developer Experience Product Manager to architect and build the foundational AI tooling and platform enabling teams across the organization to create, deploy, and manage AI agents, workflows, applications, and automations. This role sits at the intersection of engineering, developer tooling, productivity tools, and generative AI, focused on democratizing AI capabilities for both technical and non-technical users. We are a global org, and we need someone comfortable working globally across time zones. This role requires enterprise cross-functional team experience and engineering expertise with hands-on experience in generative AI tooling. You'll prioritize and design the APIs, SDKs, CLI tools, and workflows that make it effortless for both technical and non-technical teams to leverage AI capabilities, while ensuring production-grade reliability, observability, and security. You will also coach and lead teams as they implement AI-augmented processes in their daily work. In addition, you will launch and support macro-scale ways in which our entire org can lead the broader business in AI adoption, always focused on data and data-driven product development. This is a critical role on an entrepreneurial team with the resources, exposure, and customer base of the world’s leading live entertainment company. The person we're looking for will combine passionate product management with discipline and a keen attention to detail. We need a committed driver who builds trust throughout the business. We need someone who manages a roadmap and backlog, often feeding multiple engineering teams, and who clearly defines success criteria and post-launch measurement requirements—all of which is found in their documentation. This is a key role on a high-performing team, and it will be highly visible globally within our business. WHAT THIS ROLE WILL DO Identify opportunities and pain points in process, tooling, and workflows to solve with AI capabilities in APIs, SDKs, CLI tools, or new AI-driven services. Partner with engineering, product, and business teams to understand needs and translate them into platform and process capabilities. Coach and lead cross-functional teams in implementing AI-augmented processes and workflows in their daily operations. Create documentation, best practices, and enablement materials that accelerate AI adoption and reduce time-to-value. Monitor performance and measure impact (adoption, production issues, etc.) of product enhancements / releases to, if needed, drive clarity on product iteration. Work with external third-party vendors to assess new partnership opportunities and/or evaluate existing solutions. Work with engineers and program managers every day to set priorities and drive roadmap. WHAT THIS PERSON WILL BRING 3+ years of as a technical product manager, with ideally with an engineering background. Hands-on experience with generative AI tooling including LLM APIs, prompt engineering, agent frameworks, and AI orchestration platforms. Strong technical savvy; ability to work and communicate effectively with analysts and engineers. Experience connecting directly to data sources and writing your own SQL queries; any Python, Spark, or Databricks experience a huge plus. Expertise in documenting requirements that translate business needs into technical requirements. Technical coaching and enablement skills with ability to teach and guide teams through complex technology adoption. Strong written and oral communication skills to effectively interact and facilitate discussions with cross functional teams across the business. Comfortable juggling multiple concurrent projects and setting priorities, especially among requests from competing stakeholders. Data-driven decision-making experience using metrics and analytics to inform platform and product development. Experience with JIRA / agile user story and acceptance criteria writing. Willingness to work with cross-functional teams across time-zones and odd hours as necessary. Passion for live music and events is a plus. Versatility to work across disciplines and unlock whatever capabilities are needed to make products successful; no job too big or too small mentality. Optimism with drive, drive, drive. BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH : 401(k) program with company match, stock reimbursement program FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS : Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. #LI-RemoteUnitedStates #LI-EF1 #LI-SM1 #LI-RW3 Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.