Lead Engineer - Application Support 4C

Lead Engineer - Application Support Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description This role is responsible for driving the ongoing evolution of Client’ commercial (procurement) contracting capabilities by securing, automating, and governing the enterprise implementation of Ironclad, the low-code/no-code enterprise CLM platform. We are seeking an experienced Ironclad configuration consultant to ensure that Ironclad CLM workflows, integrations, data flows, and configurations meet the highest standards of security, compliance, and operational efficiency. Responsibilities include design, configuration, development, integration, security, automation, and operational support of the organization’s Ironclad Contract Lifecycle Management (CLM) platform. This role partners closely with Legal, Procurement, Compliance, Security, Product, Architecture, and Technology teams to deliver scalable, secure, and efficient contract management solutions that support enterprise business operations and digital transformation initiatives. Ironclad Platform Development & Management Design, develop, configure, and automate solutions within the Ironclad CLM platform to create efficient digital contracting experiences. Build and maintain advanced workflows, approval processes, contract templates, clause libraries, and dynamic business rules. Oversee system administration, including user roles, security permissions, release schedules, and environment updates. Manage the migration of legacy contracts into the Ironclad repository while ensuring data integrity. Own platform governance, monitoring, incident management, and change control to ensure high availability and reliability. Leverage process intelligence, analytics and AI-driven features (Ironclad AI Assist, clause extraction, risk scoring) where applicable. to implement end-to-end capabilities across source to contract processes. Stakeholder Collaboration & Project Management Manage and report on the progress of assigned development and operational tasks. Participate in agile ceremonies, including backlog refinement, sprint planning, and release coordination. Stay current on emerging technologies and trends in the Source-to-Contract space. Quality Assurance & Support Provide production support and troubleshoot issues related to the Ironclad platform and its integrations. Develop and execute testing plans, including unit, integration, and user acceptance testing. Create and maintain technical documentation, configuration guides, operational procedures, and cross-team training on CLM functionality. Identify opportunities and Monitor system performance, workflow adoption, and data quality to drive continuous improvement in workflows, usability, and support processes. Support vulnerability remediation, risk assessments, and incident response activities. Ensure compliance with data governance, retention, and privacy policies. Bachelor's degree in IT or relevant field Experience with Ironclad platform certifications or advanced administration capabilities. Experience with SaaS governance, cloud security, and enterprise integration architecture. Familiarity with legal operations, procurement workflows, or contract management processes. Knowledge of compliance frameworks and audit requirements. Relevant experience in contract lifecycle management tools, ideally Ironclad, or SaaS platform development Hands-on experience with Ironclad or similar CLM tools Strong understanding of procurement processes, orchestration platforms, and enterprise technology ecosystems. Experience supporting SaaS platforms and cloud-based enterprise applications. Experience working within Agile or Product Model delivery organizations. Experience collaborating with Legal, Procurement, Compliance, or Security stakeholders preferred. Strong understanding of Agile methodologies and experience working in Scrum teams. Solid knowledge of security best practices, compliance frameworks, and non-functional requirements. Excellent problem-solving skills, with a proactive approach to identifying and resolving issues. Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams. Ability to produce accurate work under pressure with frequent deadlines Strong troubleshooting, analytical, and problem-solving skills. Ability to manage multiple priorities and complex technical initiatives. Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications AWS Certified Cloud Practitioner - PluralsightPluralsight, AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), ITIL Foundation - AxelosAxelos, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone, VMware Certified Professional (VCP) - VmwareVmware Required Skills Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, People Leadership, Personal Effectiveness, Process Automations, Release Management, Risk Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Application Support Remote Type - Office Work Shift - Flex Time (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.