Lead Engineer, Communications & Messaging

Job description

Dyson Global IT At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers. Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success. Workplace Platform team The Workplace Platform Team act as a key technology partner for Microsoft 365 collaboration capabilities, productivity platforms, governance, adoption and secure digital solutions across the organisation: Lead and support Microsoft 365 collaboration, productivity, automation and employee experience use cases. Partner with IT product owners and platform teams to ensure standards are followed across Microsoft 365, Power Platform, Copilot, security, compliance and collaboration platforms. Support innovation, adoption and governance across Microsoft 365, Power Platform and Copilot capabilities. Maintain strong relationships with business stakeholders, IT architecture, security, service operations, vendors and Microsoft 365 delivery teams. The Role As the Communications & Messaging Engineer, you will deliver roadmap and lifecycle management for Dyson’s real-time collaboration and communications ecosystem, with a core focus on Microsoft Teams collaboration, Teams Phone, Teams Rooms, Exchange Online and wider unified communications integration. Solutions Architecture & Design Translate business requirements into practical, deliverable technical designs. Create high- and low-level designs aligned to enterprise architecture standards set by the Principal UC Architect. Convert business requirements into secure, scalable technical solutions across: Microsoft Teams (calling, meetings, collaboration, governance) Exchange & Messaging Enterprise Telephony & SBC architecture Audio Visual systems, meeting rooms, Teams Rooms Enterprise Hybrid Events and broadcast capabilities Workplace optimisation tools and sensors Maintain design artefacts, configuration standards, and reusable solution blueprints Produce high-quality technical documentation ensuring consistent attention to detail. Technical Delivery Lead technical delivery for UC programmes, projects, upgrades, releases, and optimisation initiatives. Coordinate delivery across engineering, operations, cyber security, networks, facilities, Estates IT, vendors, and service providers. Lead technical project teams through complex delivery, maintaining quality and alignment with enterprise standards. Provide clear technical updates, communications, and risk or issue reporting to senior stakeholders and project managers. Manage stakeholder and vendor relationships through proactive, clear communication. Manage delivery milestones, dependencies, risks, constraints, technical issues, and key decisions throughout the lifecycle. Oversee testing, validation, pilots, UAT, and transition into production support. Ensure technical changes comply with architecture governance, change control, and security approval processes. Apply Agile, Waterfall, or hybrid delivery methods as appropriate. About you Strong technical background across Microsoft 365 technologies that underpin Unified Comms & Messaging Core: Active Directory, Entra, Intune, Teams, Teams Rooms Pro, Teams Phone System, Outlook, Exchange Server, Exchange Online, Defender for Office. PowerShell & Graph scripting & administration. Advantageous: Teams App Management, SharePoint & Power Apps, DMARC Analysis tooling, Amazon SES & other Bulk Messaging related technologies. Experience in Audio/Visual design in corporate settings, Meeting/Board/Training Rooms, Auditorium & Townhall Event Spaces. Core: Crestron, Bi-Amp, Shure, Microsoft, QSC solutions with a solid understanding in audio, acoustics & lighting principles. Advantageous: Yealink, Neat & Logitech solutions. Auto Desk & CAD design experience in AV schematics. Preferred qualifications / certifications Experience with Microsoft Teams Phone, Calling Plans, Direct Routing, Operator Connect, Teams Phone Mobile, voice routing, SBC integration and telephony governance. Experience with Microsoft Teams Rooms, certified Teams devices, shared spaces, room standards, Pro Management Portal and enterprise meeting room operations. Experience with Crestron, Logitech, Poly and related workplace AV technologies. Experience supporting collaboration and messaging technologies within a Microsoft-centric enterprise environment, including Microsoft Teams, Exchange Online, Microsoft 365 Groups and identity-integrated services. Understanding of contact-centre, compliance recording, customer communication platforms and integration patterns with Microsoft Teams and wider UC services. Knowledge of enterprise architecture, service management and governance frameworks. Practical knowledge of Microsoft Teams admin center, Teams Rooms Pro Management Portal, PowerShell and Call Quality Dashboard. Preferred Certifications: Microsoft Certified: Collaboration Communications Systems Engineer Associate Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Teams Administrator Associate Microsoft Certified: Azure Solutions Architect Expert ITIL Foundation or higher Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.