Lead Engineer – Multi-Platform Endpoint

Job description

Engineer – Multi-Platform Endpoint Role: Unified Communications Engineer Reporting to: Principal Workspace Platform Architecture and Engineering Role type: Manager Role Purpose As the Multi-Platform Endpoint Engineer, you are accountable for providing architecture, engineering, management, and lifecycle support across enterprise Windows, macOS, and Linux client estates. Operating as a multi-OS engineering specialist, you will ensure equal operational rigor across non-Windows and Windows devices. By administering management tools like JAMF Pro, Landscape, and Intune, you will maintain lifecycle upgrade programs, enforce device configuration standards, and maximize cross-platform user experience. In this role, you will lead and manage the following domains: Multi-OS Endpoint Solutions: Architecting and engineering cross-platform client management solutions across Windows, macOS, and Linux. macOS & Linux Engineering: Leading engineering, configuration, and app deployment activities for Apple macOS and Linux desktop estates. Platform Lifecycle & Upgrades: Managing operating system lifecycle roadmaps, major version upgrades, and hardware refresh frameworks. Endpoint Management Tooling: Maintaining and tuning management platforms including JAMF Pro, Canonical Landscape, and cross-platform management agents. Reliability & User Experience: Monitoring multi-platform system performance, ensuring client agent health, and driving future workplace technology adoption. Key Skills & Qualifications Bachelor’s degree in computer science, System Administration, Information Technology, or related field (or equivalent practical experience). A minimum of 5–7 years' hands-on systems engineering experience managing heterogeneous endpoint fleets (macOS, Linux, Windows) in enterprise environments. Advanced proficiency in JAMF Pro, Shell/Bash scripting, Python, Apple Business Manager (ABM), and Linux desktop administration. Certified Jamf Pro Admin (CTA/CCA) or equivalent Apple/Linux professional certifications are highly desirable. Multi-OS Engineering Mastery Deep technical comprehension of macOS internals (plist, mobileconfig, zsh), Linux distributions (Ubuntu/RedHat desktop management), and Windows baselines. Tooling & Technical Proficiency Hands-on engineering proficiency in JAMF Pro, Canonical Landscape, Intune, Apple Business Manager, Shell scripting, Python, and Git version control. Risk Management & Multi-OS Patching Ability to structure zero-day vulnerability patching across non-Windows OS estates without breaking native developer workflows. Governance & Fleet Standards Experience defining unified device compliance policies, configuration profiles, and software catalog governance across diverse operating systems. Service Delivery & Operational Support Track record of delivering seamless macOS and Linux engineering support, maintaining client health, and eliminating platform disparities. Data Analysis & Performance Monitoring Ability to query multi-platform telemetry, monitor agent enrollment stability, and track hardware performance health. Stakeholder Management & Developer Alignment Effective communicator skilled in collaborating with engineering, developer, and creative teams using non-Windows devices. Cross-Domain Security Collaboration Partnering with security engineers to ensure seamless deployment of EDR tools (Defender) and disk encryption (FileVault/LUKS) on macOS/Linux. Technical Execution & Problem Solving Proven capability to debug complex operating system level issues, kernel extensions, and system permissions across platforms. Continuous Improvement & Automation Focus on building automated enrollment workflows, custom configuration profiles, and self-service application catalogs. Key Accountabilities & Success Measures macOS & Linux Platform Engineering Accountability: Manage, configure, and maintain enterprise JAMF Pro and Linux management tooling for automated device enrollment and software management. Success Measures: 100% automated zero-touch enrollment for macOS via ABM and JAMF; >98% enrollment compliance across all active non-Windows devices. Lifecycle Management & OS Upgrades Accountability: Plan and execute annual major OS upgrade campaigns for macOS and Linux device fleets. Success Measures: >90% of global macOS fleet updated to current or N-1 supported operating system within 90 days of general release. Cross-Platform Reliability & Security Alignment Accountability: Ensure security agents, disk encryption policies, and compliance guardrails are fully functional across Windows, macOS, and Linux fleets. Success Measures: 100% compliance with corporate FileVault/LUKS/BitLocker encryption requirements; >98% security agent health across all OS platforms. Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.