Lead, Field Quality & Training

Job description

ABOUT BASE Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. ABOUT THE ROLE Base Power Company is seeking a data-driven Deployment Quality Lead to own, elevate, and optimize the quality of our installations. In this role, you will lead the Deployment Quality team and serve as the connective tissue between field operations, deployment engineering, and our installation partners. We are looking for a process-driven engineer who is ready to take the next step in their career. You do not need years of formal management experience under your belt, but you must bring an analytical engineering mindset, a passion for operational rigor, and the ability to own solutions end-to-end. You will track real-time field performance using data visualization and analytics tools, partner cross-functionally with Deployment Engineers to develop training, and fully own training implementation across both in-house crews and contracted labor. If you are committed to moving the needle, building systematic controls, and driving a fully optimized deployment engine at scale, this role is for you. WHAT YOU’LL DO - Team Leadership & Operations: Step up to lead, mentor, and scale the Deployment Quality team (including Deployment Quality Specialists) managing post-install closeout reviews, rework workflows, and partner accountability. - Data & Performance Analytics: Build and maintain real-time quality and field performance dashboards using data visualization and analytics tools to track defect trends, partner SLAs, and rework rates. - Cross-Functional Training Development: Work directly with Deployment Engineers to translate field defects, process bottlenecks, and engineering updates into high-impact training materials and standardized operating procedures. - Training Implementation & Ownership: Fully own the delivery, tracking, and rollout of training programs for both in-house installation teams and third-party contractors. - Hands-on Field Calibration: Maintain continuous line-of-sight into field execution through remote audits, root cause analysis (RCA), and close collaboration with field supervisors and contractors. - Continuous Process Optimization: Identify recurring failure modes, map root causes, and implement preventive measures to systematically drive down rework rates and speed up project closeouts. - Quality Framework Ownership: Continually refine standard operating procedures (SOPs), closeout requirements, scorecards, and QA/QC inspection frameworks for all installations. WHAT YOU’LL BRING - Engineering Background: 2 to 4+ years of engineering experience (Industrial, Systems, Mechanical, Quality, Operations, or related field) with a strong desire to take on ownership and leadership responsibilities. - Process-Driven Mindset: Strong systems thinker who naturally analyzes workflows, identifies failure modes, and builds systematic controls to solve root causes. - Data & Analytics Proficiency: Strong ability to leverage data analytics and dashboarding tools to analyze operational trends, track metrics, and drive decisions. - Emerging Leadership Potential: High agency, strong ownership traits, and the ability to mentor team members, influence cross-functional peers, and drive accountability with external vendors. - Training & Enablement: Ability to translate complex engineering or process requirements into simple, actionable training modules for field teams and third-party contractors. - Problem-Solving Skills: Structured approach to root cause analysis (such as 5 Whys, Fishbone, FMEA, or Lean concepts) to fix operational issues at the source. - Communication: Exceptional cross-functional communicator who can push for accountability while collaborating seamlessly with engineering and field operations teams. ABOUT THE TEAM The Deployment Quality team is the last line of defense between an installation and a live system, ensuring every battery we energize is safe, compliant, and built to last. We solve the gap between “installed” and “done right,” catching issues that impact long-term system performance, customer trust, and our ability to scale reliably across markets. Our work directly protects Base’s model, owning and operating distributed battery systems at scale, by preventing costly failures and driving higher-quality installs across both in-house crews and partners. The impact is measurable: better install quality means fewer service calls, faster PTO timelines, and stronger unit economics. This is a team for people who want to set the standard, not just check the box, where your decisions directly influence how thousands of systems perform in the real world. Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive. OUR VALUES - First Principles Thinking: Question assumptions. Principles > rules. - Operate at Base Pace: Focus on what matters, act quickly, and learn by doing. - Give & Get Feedback: Be direct, be humble, and maintain a growth mindset. - Everyone’s an Owner: Follow through on commitments and own results. - Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information. - Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in. - Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things. DO THE BEST WORK OF YOUR LIFE AT BASE.