Lead HIM Technician

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead HIM Technician based in the United States.** This is a hands-on leadership opportunity within Health Information Management, supporting accurate, timely, and compliant medical records operations. You’ll coordinate daily workflows while serving as a trusted resource for team members and helping maintain strong service and quality standards. The role combines operational ownership with coaching, training, quality auditing, and continuous process improvement. You’ll work in a fast-paced healthcare environment where confidentiality, accuracy, organization, and sound judgment are essential. The position is particularly well suited to professionals looking to deepen their HIM expertise and develop leadership capabilities. Employees pursuing an RHIT credential may have access to educational assistance, while flexible scheduling can help accommodate school commitments. It offers a strong foundation for long-term career growth in Health Information Management and related healthcare operations. ### Accountabilities - Monitor daily HIM workflows, including chart requests, chart retrieval and re-filing, loose document filing, purging, driving activities, and shipment preparation. - Prioritize and adjust assignments according to workload, staffing levels, service requirements, and operational needs. - Monitor workloads and proactively communicate potential backlogs, risks, or workflow issues to management. - Serve as a first point of contact and day-to-day resource for team members regarding HIM procedures, workflows, and operational questions. - Provide departmental coverage during absences, vacancies, high-volume periods, or other staffing needs. - Assist with locating missing records and resolving issues that could affect retrieval timelines or workflow efficiency. - Support special projects and additional initiatives assigned by HIM leadership or administration. - Assist with onboarding, orientation, training, and cross-training of HIM team members. - Conduct weekly quality and productivity audits across key HIM processes and accurately document results. - Track productivity and audit metrics, identify trends and improvement opportunities, and communicate findings to management. - Help ensure departmental activities consistently meet established quality, productivity, accuracy, and service expectations. - Identify and recommend improvements to workflows, procedures, and operational processes to increase efficiency. - Maintain strict confidentiality and security of protected health information and follow applicable HIPAA and record-access requirements. - Use sound judgment when handling sensitive, unusual, or non-routine health information requests, escalating matters to management when appropriate. - Provide professional support to colleagues, care providers, customers, and internal stakeholders, including responding to department calls and HIM-related questions. ## Requirements - Experience working in Health Information Management, medical records, or a related healthcare environment. - Demonstrated interest in developing a long-term career in Health Information Management. - Current enrollment in an RHIT program or strong interest in pursuing an RHIT credential. - Working knowledge of HIM workflows, including chart retrieval, filing, record maintenance, and related medical-record processes. - Ability to prioritize competing responsibilities, adapt workflows to changing departmental needs, and maintain productivity in a fast-paced environment. - Strong attention to detail with a consistent commitment to accuracy, quality, and confidentiality. - Ability to monitor productivity and quality metrics, recognize trends, and identify opportunities for operational improvement. - Strong communication and interpersonal skills, with the ability to collaborate effectively with team members, leaders, care providers, and customers. - Ability to train, coach, and support colleagues in day-to-day processes and procedures. - Sound judgment and discretion when handling confidential, sensitive, or unusual requests. - Working knowledge of HIPAA requirements and a strong understanding of the importance of protecting patient information. - Strong organizational and problem-solving abilities, with the capacity to work independently while contributing effectively to a team. - Willingness to take ownership of daily operations and serve as a dependable resource for colleagues. - Ability to perform additional related duties and special projects as assigned. ## Benefits - Compensation of approximately **$21.00–$27.00 per hour**, with the exact rate determined by factors such as location, experience, certifications, and skills. - Opportunities to build practical HIM experience and prepare for future career advancement. - Eligible employees may receive educational assistance toward pursuing an RHIT credential. - Flexible scheduling options, including weekend hours, to help accommodate school and educational commitments. - Opportunities to develop leadership experience through training, coaching, quality monitoring, productivity management, and workflow coordination. - Hands-on exposure to healthcare information management, compliance, quality, and operational improvement. - Opportunity to contribute to process improvements and make daily HIM operations more accurate, efficient, and effective. - Equal opportunity workplace committed to a respectful, inclusive, and collaborative environment. - Remote work opportunity within the United States.