Lead Infrastructure Administrator

Job description

Creating a world where pets live longer, healthier lives, from their very first meal. ### [Learn more about our brands.](https://goldenpetbrands.com/our-brands) **We’re Looking For A(n):** Lead Infrastructure Administrator **Location:** Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA) **What You’ll Be Doing:**This role will oversee senior-level network management, endpoint management, server management, cloud services and platforms, disaster recovery, incident management and various vendor relationships. You will play a critical role in helping to build and orchestrate our technology environment so that it remains secure, scalable, and aligned with the needs of our growing consumer packaged goods organization. ***I******nfrastructure Operations*** • Manage the day-to-day operations of the IT infrastructure, cloud services, networking, infrastructure, and other end-user computing environments. • Provide hands-on technical leadership, including expert-level system and software design, implementation, configuration, troubleshooting, and operational support as required. • Design, architect, manage, and support Microsoft 365, Entra, Intune, endpoint security, identity and access management, backup, disaster recovery, and business continuity. • Design, architect, manage, and support both physical and virtual servers and systems • Develop and continually improve incident response, patch management, and production infrastructure upgrades. • Help manage IT vendors, service providers, contracts, and service level agreements (SLAs). • Develop and continually improve employee onboarding and offboarding, endpoint deployment and management, and fleet-wide software installations and upgrades • Develop and continually improve technology and asset lifecycle management processes. • Monitor network, server, and endpoint performance and proactively identify opportunities to improve reliability, security, and operational efficiency. • Support ITGC and other regulatory, compliance, and security initiatives. ***Technical Support*** • Act as a Senior escalation point for networking, infrastructure, endpoint, SaaS and other advanced technical issues • Expert-level administration of lifecycle management (user and hardware onboarding, changes and offboarding) through HRIS and directory/IAM integrations. • Provide guidance, support, and training to your teammates to help drive continuous improvement • Provide expert-level remote support assistance for a variety of network, server, peripheral, cloud and remote infrastructure systems • Resolve complex infrastructure challenges without unnecessarily impacting production uptime ***Vendor, Asset & Infrastructure Management*** • Manage IT vendor relationships, procurement workflows, and invoice review in coordination with Finance. • Oversee hardware and software asset lifecycle from procurement through deployment, refresh, and decommission. • Maintain disaster recovery and backup readiness; help develop and implement BDRE strategy and systems. • Build and support routine patching and endpoint management hygiene across the fleet. **Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):** ***Required:*** • 5-7+ years of progressive IT infrastructure design and administration experience with 2-3+ years in a leadership role. • Strong experience implementing and administering either Google Workspace, Microsoft 365, Azure, Entra ID, Intune, or other SaaS tools at scale • Expert-level understanding of advanced networking, cloud technologies, cybersecurity, and enterprise infrastructure. • Expert-level understanding of IT security fundamentals: MFA, principles of least-privilege access, RBAC, endpoint hygiene, phishing defense. • Expert-level understanding of physical plant network infrastructure, including but not limited to low-voltage networking, out-of-band management, environmental monitoring, and enterprise power management systems • Strong troubleshooting, analytical, and problem-solving skills. • Proficient with basic technical project management at a mid-size company or larger. Ability to manage multiple technical projects in a fast-paced, growing organization. • Excellent communication, customer service, and relationship-building abilities. • Provide on-site support for company office locations in El Segundo, North Hollywood, Burbank, and Chatsworth as required • Provide remote support for company manufacturing locations in Wisconsin and Nebraska • Maintain at least (1) week per month on-call and respond to occasional after-hours incidents as may be required. • Position requires driving to site locations and some domestic travel (25-30%) • Be in possession of a valid California driver's license, with a good driving record and 3 years of driving history. ***Preferred (Nice to Have):*** • Strong ability to create and maintain IT documentation, SOPs, and self-service knowledge resources for staff. • Solid understanding of Change Management processes and procedures • ITIL Foundation experience, certification and/or other demonstrated ITSM process discipline. • Proficient in the setup and administration of MDM, RMM, MDR, and other related tools • Basic familiarity with best practices for hardware and software security, PCI compliance, CCPA, GDPR, and sensitive data laws • Expert-level understanding of virtualization software including VMware, Hyper-V, HP Morpheus, or others • Experience providing “white glove” or executive-level IT support. ***Required Education:*** AA Degree or AS Degree or Equivalent ***Required Experience***:5-7+ years of progressive hands-on technical experience in IT infrastructure, systems administration, network administration, cloud operations, or a related field, with 2–3+ years in a senior or technical leadership capacity with direct project and deadline driven responsibilities. ***Preferred Education***: Bachelor's Degree ***Preferred Experience***: 7+ years progressive of progressive hands-on technical experience in IT infrastructure, systems administration, network administration, cloud operations or a related field, w/3+ years in a technical leadership capacity with direct project and deadline driven responsibilities ***Preferred Licensure/Certification***: CompTIA Network+, CCNA or CCDE, MCSE: Core Infrastructure, VMware or Microsoft certs **Golden Perks & Benefits:** - Comprehensive healthcare coverage – We cover **100% of premiums** for medical, dental, and vision plans for employee-only plans. - Annual bonus - We match up to**3.5% of your 401k contributions**, ensuring your retirement savings grow alongside your career. - **6 paid sick and mental health days,** an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being. - Invest in your future with our **Employee Stock Ownership Plan**, where company contributions fund your retirement plan with company stock. [Learn more.](https://www.goldenhippo.com/esop) - **Reimbursements for a portion of personal cell phone and internet usage** for eligible employees. - **Professional development** **opportunities** with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career. - Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over **$9 million** to date. - Potential for quarterly KPI bonuses. The base salary range is $126,000-$158,000, plus bonus potential. The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click [here](https://www.golden-careers.com/Nationwide-Salary-Transparency) to find the pay differential in your state of residence if the role is remote. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. **A Note to Recruiting Agencies:** At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are *not* authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding. **Candidate Safety:** The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will **only** contact applicants from our official company e-mail domain, ([NAME@GOLDENPETBRANDS.COM](mailto:NAME@GOLDENPETBRANDS.COM)) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will **never**send you checks, or ask you to disclose personal financial details. [Click here to learn more about general internet safety and our hiring practices.](https://www.goldenhippo.com/internet-safety)