Lead Moderation

Job description

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world. We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025). We are looking for an AI Content Moderation Lead . Your main tasks will be: Leading the AI content moderation team (currently 6 people): organizing workflows, distributing tasks, and overseeing quality and productivity Scaling the team to 25 people: sourcing, interviewing, hiring, and onboarding new team members Running quality control for AI-generated content: setting up the review process, spotting errors, and giving structured feedback on moderation results Working closely with the AI Content Generation team to keep improving output quality, lower the rejection rate, and cut down on repeat iterations Creating, updating, and rolling out quality standards, evaluation criteria, and moderation guidelines (SOPs) Preparing weekly reports on team performance: volume of reviewed content, rejection rate, individual productivity, and trends in generation quality Owning the team’s key metrics: Rejection Rate, Content Review Time, and Moderation Accuracy We expect from you: 2–5 years of experience as a Moderation Lead or in a similar role Background in subscription-based consumer apps (social/dating, entertainment, gaming, creator/UGC platforms) or Trust & Safety-heavy products (marketplaces, social or content platforms); experience with AI or chat products is a strong plus A track record of building processes from scratch or significantly restructuring existing ones Experience with workforce planning and shift scheduling Strong Excel/Google Sheets skills, basic analytics, the ability to build and read dashboards, and an understanding of product metrics Solid sensitive data hygiene: secure processes and access management Systems thinking and ownership: you see chaos and turn it into a working system Resilience under pressure and a cool head when handling tricky cases Empathy combined with a strong moral and ethical compass: you can draw clear lines between what’s appropriate and what’s overly prudish Excellent communication skills: writing SOPs and reports, and using the right tone with different audiences A cross-functional mindset: you can sell changes to product and the team, and explain their value to the business Comfort working with NSFW content What do we offer: REMOTE OPPORTUNITY to work full-time; The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment; Vacation 28 calendar days per year; 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave; Bonuses up to $5000 for recommending successful applicants for positions in the company; 50% payment for professional training, international conferences, and meetings; Corporate discount for English lessons; ​ Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children); ​ Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years; Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. Sounds good? Join us now!