Lead Network Engineer

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together **What is the role** This is a permanent, full-time position supporting a global network transformation initiative. As a **Lead Network Engineer**, you will play a critical role in the migration of enterprise network infrastructure from Cisco to Fortinet and Juniper technologies. You will serve as the technical escalation point for deployment issues, lead change management activities, and support the successful delivery of large-scale network refresh projects across multiple sites. The following include but may not be limited to the responsibilities of the Lead Network Engineer: - Act as the primary escalation point for complex deployment and migration issues. - Troubleshoot Fortinet firewalls, Juniper switches, wireless solutions, and Cisco environments during cutovers. - Provide technical guidance and root-cause analysis to implementation and field teams. - Manage network-related change controls within ServiceNow. - Create and review change requests to ensure compliance and minimize risk. - Configure, deploy, and optimize: - Fortinet firewalls (VPNs, SD-WAN, HA, security policies) - Juniper switches (EX/QFX series, VLANs, routing, security) - Juniper wireless access points and controllers - Support migration activities including staging, validation, cutovers, and post-deployment tuning. - Maintain network documentation, standards, and runbooks. - Drive process improvements and contribute to knowledge-sharing initiatives. **Work Set-up / Work Schedule** - Remote (with some occasional onsite as needed) - EST Hours **Who we are looking for** A successful candidate for the role needs to have: - Strong hands-on experience with FortiGate, FortiManager, and FortiAnalyzer. - 7-10 years of relevant experience - Strong experience with Juniper switching and wireless technologies. - Good understanding of Cisco networking to support migration activities. - Experience managing change controls in ServiceNow. - Strong troubleshooting skills across routing, switching, wireless, and security. - Experience working in large-scale, multi-site deployment environments. - Ability to lead technical troubleshooting and make sound decisions under pressure. - Strong communication, documentation, and stakeholder management skills. **Highly Regarded Skills and Experience** - Fortinet NSE, Juniper JNCIS/JNCIP, or similar certifications. - Experience with large-scale network refresh or transformation projects. - Knowledge of Python, Ansible, or other automation tools. - Experience with SD-WAN, Zero Trust, or cloud-integrated networking. - Mentoring and leadership experience. **What we offer** - Day 1 HMO + 1 Free dependent - Health and Wellness Reimbursement Benefits - Sunlife Group Insurance - Company Salary Loans - Government contributions - Assistance with government loan payments - 13th month pay - Night differentials pay - Holiday pay (for hours worked on holidays) - Mandated Leaves - Work equipment provided New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providi