Lead Paralegal

Job description

ABOUT FINCH We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury. In just over a year, we've grown 10x, raised a $20M Series A, and become the pre-litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose-built AI work together – which is why we handle every step of pre-lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case. We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide. THIS ROLE Lead Paralegals own attorney relationships, client communications, and the smooth progression of cases from sign-up to resolution. You’ll be the primary point of contact for both firms and clients, coordinating with the broader Legal Ops team to keep every case moving efficiently while ensuring the client experience is exceptional. You’ll provide regular updates, anticipate and remove bottlenecks, and ensure attorneys always have case information a their fingertips. YOU WILL: - Serve as the primary liaison between Finch, attorneys, and clients - Maintain proactive communication with clients throughout treatment and the case lifecycle - Provide detailed case status reports and updates to attorneys and firms - Work with case managers, intake specialists, and demand reviewers to coordinate case progress - Identify and resolve delays or issues before they affect outcomes YOUR TEAM: LEGAL OPERATIONS Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity. YOU MIGHT BE A FIT IF YOU: - Have 10+ years of paralegal experience, ideally in personal injury or high-volume plaintiff work - Are bilingual in Spanish and English (preferred) - Are highly organized, detail-oriented, and proactive in communication - Can build trust quickly with attorneys and clients alike - Understand the importance of both client experience and case velocity - Are able to work Central hours (CST) hours to support client needs COMPENSATION $85,000 – $125,000 annual salary + equity ADDITIONAL BENEFITS INCLUDE: - 100% coverage for health, dental, and vision - 401(k) retirement plan - In-office snacks, drinks, and daily team lunch and dinners - Flexible PTO (we trust you to take the time you need) AT FINCH LEGAL, WE BELIEVE IN PRACTICING WHAT WE ADVOCATE. As a company dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status. We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.