Lead Patient Financial Services

Facility: Bone and Joint Center: 3555 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1688 Patient Financial Services Scheduled Weekly Hours: 40 Hours: 8:00 AM - 4:30 PM Work Shift: Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits | CoxHealth Job Description: The Team Lead maintains a basic knowledge of all office functions and responsibility for facilitating communication and completing work assignments. Communicates in a professional manner with consumers and staff. Utilizes abilities as a leader to guide team to reach department goals. The Team Lead assists with all facets of health system process. This position is responsible for attaining and maintaining comprehensive knowledge of regulations and guidelines by carriers. Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts : ▪ Required: High School diploma or equivalent Experience: ▪ Required: 1 year business office experience Skills: ▪ Critical thinking ▪ Excellent computer skills and strong aptitude to learn and maximize use of applications. Licensure/Certification/Registration: ▪ N/A