Lead Piercer- Future Opportunities

Job description

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision. **The Role:** At Mejuri, we’re not your run-of-the-mill piercing studio—we’re a vibrant community of artists, explorers, and jewelry enthusiasts. As we expand our reach across Canada, the US, UK, and Australia, we’re embarking on an exhilarating journey, and we want you to be part of it! As our Piercing Lead, you’ll be the heartbeat of the Mejuri Piercing Studio. Your mission? Elevate customer service, boost profitability, and create an environment where jewelry dreams come true. Dive into the world of piercing and high-quality gems, knowing the ins and outs of initial piercings and allowable alloys. Safety and hygiene? We’ve got that covered too—our studio maintains the gold standard. **What Awaits You:** - Cutting-Edge Studios: Work with state-of-the-art equipment and studios that redefine the piercing experience. This includes needle piercing and gold and titanium jewelry. - Collaboration and Learning: Network with fellow piercers, exchange insights, and elevate your craft. - Mentorship: If you’re passionate about sharing knowledge, mentorship opportunities await. - Flexible Roles: Whether you’re seeking full-time adventure or part-time excitement, we’ve got you covered. Interested in relocating to another market? We are open to discussing roles across all our locations. - Compensation: Top wages in the industry including bonus, tip potential, and benefits (for full-time roles). **Customer Experience:** - Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education. - Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients. Embody Mejuri values throughout every client interaction. - Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios. Build a strong clientele in local market. - Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary. - Works closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio. - Work closely with store staff to update the schedule and online booking service. - Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing. Tailor aftercare information to specific materials and individual downsizing information. - Thoroughly explain service procedure and risks to clients. Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure. - On the sales floor you lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling. - Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings. **Operations:** - Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager. - Support inventory management and feedback with Operations Lead & Store Services team to ensure optimal quantities & assortment are available at the piercing studio at all times - Ensure health and safety standards are maintained by following internal standards, and local guidelines. Ensure excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements are met. - Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers. Update Store Manager & Store Services Team on all local laws and protocol updates. - Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment inclusive of labret sizing, materials, gemstones, and metals. - Support the check up and downsizing process for each individual client. - Style, stack, and suggest products for piercing clients. Provide expertise and planning to enable client to design their own ear stack - Build piercing appointment occupancy through promoting, educating, and driving awareness of our piercing studio - Communicate with Store Services to order necessary piercing equipment such as needles, latex-free gloves, sterilizer, alcohol pads, Q-Tips, paper towels, etc. - Ensure all legislated paperwork and client record keeping is met and maintained at all times. **What you'll bring to the team:** - 2+ years experience with needle piercing. - Experience working with threadless jewellery. - Up to date with First Aid and Blood-borne Pathogens OSHA Certifications. - Experience working with an autoclave or statim. - Have or be registrable with local law enforcement or meet requirements by area for permits such as the “Practitioner Registration”, Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc. - Understanding of local market piercing law requirements. - Strong knowledge of health and safety protocols surrounding piercing procedures. - Demonstrated understanding of service excellence in a consumer environment. - Excellent communication & customer service skills. - The desire to work in a fast paced, entrepreneurial environment. - **Bonus:** you have experience selling product at a fast growing company **Benefits at Mejuri:** - **US & CA ONLY:** Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind. - **US ONLY:** Opportunity to utilize 401(k) & commuter benefits plans. - **UK ONLY:** Comprehensive medical benefits including PMI, Cashplan, and Pension program - Paid time off – inclusive of vacation and sick days. - 4 months of 80% parental leave salary top-up and personalized return to work plans. - You keep 100% of the tips you earn. - Regular feedback via performance reviews. - A robust in-house retail learning program - Generous product discount! #LI-Onsite *Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $27 - $35 per annum based on a candidate’s experience and qualifications.* **At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.** Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. **Success, for us, means living our values relentlessly.** Our values are: **RAISE THE BAR** | Stay Curious, Share/Seek Feedback, and Strive for Excellence **CUSTOMER OBSESSED** | Get close to the customer and prioritize them in our decisions **EMPOWERED OWNERS |** Treat the company like your own, take initiative **FIND A WAY |** Seek simple, creative solutions, and act fast **DRIVE RESULTS** | Be clear on your goals and be relentless in achieving them **TEAM FIRST** | Value team success over personal ego **Accommodation / Accessibility:** Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.