Lead Product Designer — Home Lending Research & Design

Job description

About this Role Wells Fargo is seeking a Lead Product Designer to help shape the future of Home Lending for the customers and employees who experience it every day. This role goes beyond designing individual screens or workflows. You will bring clarity to complex journeys, connect moments across the mortgage lifecycle, and create a cohesive story of where the experience is headed. Through thoughtful design and compelling visual and written storytelling, you will help teams envision the future, align around it, and turn that vision into experiences that are intuitive, accessible, and meaningful. We are looking for a strategic, hands-on designer who can see the whole journey, translate complexity into possibility, and inspire others to build toward a shared vision. In This Role, You Will Lead the end-to-end design of complex customer and employee experiences across Home Lending, translating customer needs, business goals, operational requirements, and technical constraints into intuitive solutions. Apply service design and systems thinking to improve experiences across products, channels, processes, and teams, including loan origination and servicing workflows. Create user flows, information architecture, wireframes, high-fidelity designs, prototypes, reusable patterns, and other artifacts that move concepts from discovery through delivery. Use research, usability testing, concept validation, design systems, and AI-enabled tools to accelerate learning, strengthen decisions, and improve experience quality. Create compelling visual and written narratives that connect customer and employee needs, business strategy, and future-state concepts into a clear end-to-end story. Facilitate workshops, journey mapping sessions, and stakeholder reviews; communicate design rationale and tradeoffs to align leaders and cross-functional partners. Partner closely with Product, Technology, Content Strategy, and business teams throughout the product lifecycle while ensuring solutions meet accessibility, brand, compliance, and governance standards. Required Qualifications 5+ years of Online and Digital Product Design, Information Sciences, Graphic and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications Advanced proficiency with Figma, FigJam, prototyping tools, enterprise design systems, component-based frameworks, and AI-assisted design tools such as Figma Make or Copilot. Experience designing complex digital products, enterprise platforms, operational workflows, or customer-facing experiences, including translating complex business processes into intuitive, scalable solutions. Strong portfolio demonstrating end-to-end UX/UI expertise across discovery, interaction design, information architecture, visual design, prototyping, validation, and delivery. Exceptional facilitation, communication, stakeholder management, and influence skills, with the ability to navigate ambiguity and align partners in a large, matrixed organization. Demonstrated ability to tell complete, memorable stories through visual and written forms, supported by professional or personal work such as digital products, video games, novels, financial services, theme parks, entertainment, or other experience-driven environments. Experience partnering with Product, Technology, Content Strategy, and business stakeholders throughout the product development lifecycle. Experience conducting or supporting usability testing, research synthesis, and concept validation while applying accessibility, brand, and enterprise governance standards. Experience with Home Lending, mortgage servicing, loan origination, financial services, regulated industries, or AI-powered, conversational, agentic, and intelligent workflow experiences. What Will Make You Successful Strategic and hands-on: You connect long-term vision to practical execution and turn complex, ambiguous problems into clear, actionable design direction. Compelling storyteller: You create cohesive visual and written narratives that bring end-to-end customer and employee journeys to life. Customer-centered and outcomes-focused: You balance customer insights and data with usability, accessibility, compliance, innovation, and business objectives. Collaborative and influential: You build trusted cross-functional relationships, facilitate alignment, and move teams toward shared decisions. Curious and forward-looking: You create scalable experience patterns and thoughtfully explore emerging technologies, including AI-enabled experiences. Job Expectations This position requires compliance with all mortgages regulatory requirements and Wells Fargo’s compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements, including additional screening and required reporting of certain incidents. This position is not eligible for Visa sponsorship. This position offers a hybrid work schedule. Telework or remote work setting is not available. Required locations are listed below. . Relocation assistance is not available for this position. Posting Locations Charlotte, NC — 1525 W. W.T. Harris Blvd. Des Moines, IA — 800 S. Jordan Creek Pkwy. Minneapolis, MN — 600 Wells Fargo Irving, TX — 401 Las Colinas Blvd. Tempe, AZ — 1150 W. Washington St. Wilmington, DE — 2200 Concord Pike Columbus, OH — 3075 Loyalty Circle Posted Pay Range Minnesota/Delaware: $131,000 to $206,000 Other posted locations: $119,000 to $187,000 Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $119,000.00 - $206,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 12 Sep 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. #DNP-IND