Lead Product Manager (Member Experience)

Job description

We are seeking an experienced Product Manager to lead product development for our high-touch care delivery platforms. In this role, you will sit at the intersection of medicine, operations, and software engineering - embedded directly with our clinicians and operations teams on-site to build an exceptional, seamless, and high-impact member experience. You will translate complex multi-modal diagnostic data into actionable, motivating health protocols while co-designing the physical and digital end-to-end member journey alongside our care teams. This is a hybrid role based in New York City. Team members typically work in our Manhattan office 3-5 days a week, with empathetic flexibility. **WHAT YOU WILL DO:** - Embedded directly with clinical and operations teams to map, prototype, and refine high-touch care workflows that seamlessly combine real-world human service with digital touchpoints. - Own the end-to-end user flows for our high-end membership offerings, ensuring that complex, multi-disciplinary care feels effortless, personalized, and deeply impactful to the member. - Own product requirements and logistics for remote diagnostic workflows, including continuous monitoring protocols, home-based testing, and day-to-day engagement tracking. - Establish tight qualitative feedback mechanisms with clinic staff, operational leads, and members to move the user experience from a point-in-time checkup to an ongoing, committed health optimization journey. - Help shape the future of high-touch medicine by identifying friction points and pitching novel product capabilities that elevate both member outcomes and overall care quality. - Be a key contributor to the culture of innovation, constantly exploring ways to push the boundaries of healthcare. **WHAT YOU BRING TO THE ROLE:** - 7+ years in Product Management - Proven track record of owning complex products from 0-1, specifically managing portfolios that weave together digital interfaces and physical/in-person execution layers. - Prior experience building clinical products within digital health startups, executive physical programs, premium health clinics, or adjacent diagnostics spaces. - Exceptional communication and relationship management skills; comfortable speaking the language of a tech-heavy software engineer, an on-site operational coordinator, and an elite, hyper-credentialed research physician. - Strong comfort utilizing product analytics to analyze internal and external feedback to inform future development priorities. - Highly motivated, creative, and completely comfortable setting up structured product parameters within an ambiguous, hyper-growth startup setting. **COMP | PERKS | BENEFITS:** - $170,000 - $230,000 per year - Equity - Medical, dental, and vision insurance - 401(k) - Paid maternity / paternity leave - Unlimited PTO - Biograph Membership **WHY JOIN US?** Biograph is on a mission to drive meaningful advances in human healthspan and lifespan. We’re not simply focused on helping you live longer, we’re focused on making every year the best it can be. Biograph is an equal opportunity employer offering competitive salaries, comprehensive health benefits, and a people focused culture. - **Innovation at the Core**: Work with a forward-thinking team that merges the latest in health technology, data science, and personalized care. - **Collaborative Ecosystem**: Work alongside engineers, designers, and clinicians to create groundbreaking solutions that redefine what's possible in healthcare. You will be part of a multidisciplinary team where innovation thrives, and every voice matters, contributing to a culture that values diverse perspectives and bold thinking. - **Impactful Leadership**: Be the voice for our members' health journeys, influencing the development of cutting-edge tools and technologies to enhance their lives. - **Opportunities for Growth**: With Biograph, you're not just stepping into a role—you're joining a company where growth and development are prioritized. As we continue to scale and innovate, you will have opportunities to expand your expertise, take on new challenges, and make meaningful contributions to the broader healthcare landscape. - **A Purpose-Driven Mission:** At Biograph, we're committed to more than just healthcare—we're focused on changing lives by extending healthspans and improving quality of life through personalized care. If you're passionate about making a tangible difference, this is your chance to be part of something truly transformative.