Lead Product Manager - Member Experience & Platform

Job description

Join us on our mission to empower founders and innovators to move faster, live better and access more. FoundersCard is a premium lifestyle and business membership platform used by over 250,000 entrepreneurs, executives, and innovators around the world. Our members enjoy unparalleled access to elite travel perks, business benefits, and a curated network of like-minded leaders - all designed to accelerate their success. We’re entering a bold new phase of product innovation—and we’re looking for a Lead Product Manager to own and evolve the core member experience across our platform. This includes our member web, mobile app, partner integrations, and our emerging AI-powered tools. This is a high-impact, high-autonomy role for someone who can think strategically, move fast, and collaborate tightly with design and engineering to build a product members love. **What you'll own** - **Core member experience.** From onboarding to renewal, you'll define and refine the digital journey for members, ensuring value is immediate, intuitive, and sticky. - **Mobile app and web experience.** Lead the rebuild of our mobile app while optimizing the benefits home on web to ensure satisfaction, usability, and a premium feel. - **AI-powered features.** Manage development of our AI Concierge and other machine learning–driven experiences that help members discover and access value faster. - **Benefit integrations**. Streamline how benefits are surfaced, activated, and used; reducing friction, increasing engagement, and making redemption seamless. - **Engagement and satisfaction.** Own key product KPIs including NPS, platform engagement, and retention. Continuously improve the experience through insight and iteration. **What you'll do** - Define product strategy and translate it into prioritized roadmaps, clear briefs, and MVPs - Build features and capabilities to drive our KPI, leveraging cross-functional collaboration with engineering, design, marketing, and partnerships - Conduct and synthesize user research, usability testing, and behavioral analytics - Scope and deliver experiments, A/B tests, and iterative improvements across the platform - Represent the voice of the member while making strong tradeoffs between user needs, business goals, and technical constraints - Own key systems and experiences across web and mobile, ensuring they scale with quality **What we're looking for** - 6+ years of product management experience, ideally in consumer-facing (B2C) roles - Proven success leading development of core mobile/web experiences and high-engagement features - Familiarity with AI-powered customer interfaces, conversational UX, or personalization systems - Strong UX instincts and a collaborative approach to working with designers; AI prototyping / vibe coding is a must - Confident in using data to inform decisions, track KPIs, and drive product insight - Excellent written and verbal communication skills—able to synthesize, influence, and ship - Bias for speed—we’re small and nimble, and deliver more in days than most teams deliver in weeks - Bonus: experience with subscription models, benefit platforms, or high-trust user flows **What’s in it for you** - A high-impact role with full ownership of a core part of the product - The opportunity to build fast and break things in service of shaping the future of a premium membership platform - Tight partnership with design and engineering leadership - Competitive compensation: $180K–$220K base salary (depending on experience), plus bonus, 401(k), and comprehensive benefits - Free lunch, snacks, and gym at our brand new office at 57th and Madison