Lead, Product Operations

About the Role: Grade Level (for internal use): 12 The Team: The Product Operations team drives operational excellence and strategic execution across S&P Global's Geoscience, Engineering and Upstream Data Science software portfolio, serving subsurface professionals worldwide with industry-leading platforms. Operating at the intersection of Product, Technology, Commercial, and Customer Success functions, the team values data-driven decision making, cross-functional collaboration, and customer-centric innovation. This highly visible team plays a critical role in the company's SaaS transformation journey while maintaining our position with the leadingas the trusted partner for energy industry professionals globally. Responsibilities and Impact: Product Portfolio Operations & Performance: Design and implement best-in-class operating cadence across the ~$100M+ software portfolio, including standardized development workflows, release governance, and comprehensive performance frameworks tracking ACV, ARR, NRR, churn, and feature-level ROI to guide executive decision-making Cross-Functional Alignment & Strategic Execution: Serve as the connective tissue between Product, Engineering, Commercial, and Customer Success teams, leading quarterly business reviews, driving accountability against portfolio OKRs, and ensuring alignment between product roadmaps, commercial timelines, and go-to-market execution SaaS Transformation Leadership: Support the critical transition from legacy desktop software to cloud-native SaaS platforms, partnering with Product Management and Engineering on release velocity, usage-based pricing models, platform scalability, and operational readiness for new platform launches Customer-Centric Feedback Integration: Create structured mechanisms to capture and prioritize insights from Technical Advisors, Customer Support, and Commercial teams, translating feedback into actionable product improvements that enhance customer experience, retention, and drive product-led growth initiatives Go-to-Market & Commercial Enablement: Operationalize product launches across global markets, ensure strong alignment between product positioning, pricing, and packaging strategies, and support deal qualification frameworks while enabling expansion into underpenetrated markets AI/Analytics Integration & Innovation: Drive scalable AI and advanced analytics integration across the multi-product portfolio, supporting data-driven product investment decisions and enabling next-generation capabilities for subsurface professionals worldwide What We're Looking For: Basic Required Qualifications: 8+ years of experience in Product Operations, Product Management, Strategy, or Business Operations roles Proven experience in enterprise software or SaaS environments with demonstrated ability to operate effectively in complex, cross-functional organizations spanning Product, Engineering, and Commercial teams Strong analytical and financial acumen, including expertise with SaaS metrics such as ACV, ARR, NRR, churn analysis, and unit economics to drive data-driven decision making Experience building and implementing operating models, executive dashboards, performance frameworks, and execution processes that drive organizational alignment and accountability Exceptional communication and presentation skills with executive-level presence, including ability to facilitate cross-functional meetings, lead quarterly business reviews, and influence stakeholders at all levels Experience with product portfolio management and go-to-market operations, including product launches, release governance, and commercial enablement activities Bachelor's degree in Business, Engineering, Computer Science, or related field, with Additional Preferred Qualifications: Experience in energy, geoscience, or engineering software markets with familiarity of subsurface workflows such as seismic interpretation, reservoir modeling, or production optimization Proven track record supporting desktop-to-SaaS platform transformations, including migration strategies, cloud-native architecture considerations, and change management for technical user bases Exposure to AI/ML-enabled products, advanced analytics platforms, or data science applications, particularly in technical or scientific software environments Background working with global teams and international customers, including experience with market expansion strategies and cross-cultural stakeholder management Compensation/Benefits Information: (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $110,000 to $149,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here . Right to Work Requirements: This role is limited to persons with an indefinite right to work in the United States About S&P Global Energy At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at . What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group)